Business Analyst, Account Management Analytics

2 weeks ago


San Francisco California, United States Square Full time
Job Description

The Account Management Analytics team is building the data-driven programs and technology to increase team efficiency and effectiveness and improve the experience of businesses that use Square’s ecosystem of products. We are a team of Analysts who work closely with Account Management stakeholders, as well as Program Management, Product, and Customer Success to drive progress against our organizational and company-wide priorities. 

As a Business Analyst focusing on Account Management, you will identify areas of opportunity to increase retention and growth of our existing sellers, improve the efficiency and impact of the team, develop metrics and robust data visualizations to understand team performance, and contribute to the organization’s global growth strategy. We’re looking for individuals who have a passion for diving into data, summarizing trends, and making an impact.

You will:

Use data to drive analysis and actionable recommendations to shape program design, operations, and strategy

Partner with Account Management leadership, strategic finance team to set performance targets, define KPIs, create scalable reporting, and provide insight to drivers of pacing against goals

Evaluate the performance of new and existing Account Management GTM strategies

Drive financial analysis to understand the productivity of the Account Management team and inform resourcing and future investments across Account Management programs



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