Business Analyst Account Management Analytics

2 weeks ago

San Francisco, United States Square Full time

Job Description

The Account Management Analytics team is building the data-driven programs and technology to increase team efficiency and effectiveness and improve the experience of businesses that use Square’s ecosystem of products. We are a team of Analysts who work closely with Account Management stakeholders, as well as Program Management, Product, and Customer Success to drive progress against our organizational and company-wide priorities.

As a Business Analyst focusing on Account Management, you will identify areas of opportunity to increase retention and growth of our existing sellers, improve the efficiency and impact of the team, develop metrics and robust data visualizations to understand team performance, and contribute to the organization’s global growth strategy. We’re looking for individuals who have a passion for diving into data, summarizing trends, and making an impact.

You will:

  • Use data to drive analysis and actionable recommendations to shape program design, operations, and strategy

  • Partner with Account Management leadership, strategic finance team to set performance targets, define KPIs, create scalable reporting, and provide insight to drivers of pacing against goals

  • Evaluate the performance of new and existing Account Management GTM strategies

  • Drive financial analysis to understand the productivity of the Account Management team and inform resourcing and future investments across Account Management programs



    Qualifications:
    Qualifications

  • 2-4 years of analytical experience at a high-growth tech company in a analytics/corporate strategy/business operations role or at a top management consulting company with a strong exposure to GTM assignments

Proficiency with data, analytics, and visualization technologies - Snowflake SQL and Looker equivalents

Experience with applying quantitative analysis and logical reasoning to influence business outcomes

Strong written and verbal communication skills and the ability to build relationships and influence across the organization

Highly analytical, adept at finding trends and summarizing key insights from ambiguous data sets

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $111,700 - USD $167,500
Zone B: USD $103,800 - USD $155,800
Zone C: USD $98,200 - USD $147,400
Zone D: USD $89,400 - USD $134,000

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

Healthcare coverage (Medical, Vision and Dental insurance) Health Savings Account and Flexible Spending Account Retirement Plans including company match Employee Stock Purchase Program Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance Paid parental and caregiving leave Paid time off (including 12 paid holidays) Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) Learning and Development resources Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our ** _ I+D page_** ** .**

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.



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