Patient Recruitment Specialist

3 weeks ago

Riverside California, United States Headlands Research Full time
Overview:
Artemis Research is a leading principal investigator- and patient-focused clinical research company dedicated to advancing medical treatments. Established in 2008 by colleagues who bring more than 50 years of combined research experience, Artemis specializes in Psychiatry/Neurology, Internal Medicine, and Women’s Health studies. With multiple locations serving Southern California, including San Diego and Riverside, each Artemis site is fully equipped to conduct complex clinical research trials. Together with Headlands Research, we are building the best clinical trial company in the world. We’re an exceptional family of next-generation clinical trial sites, integrating cutting edge technology and high-quality support services, and significantly expanding participant outreach and participation. Founded in 2018, Headlands Research is in high growth mode; we operate 15 clinical trial sites in the US and Canada and have rapid expansion plans.

 

Want to be a part of a growing company that’s making a difference in our world? Look no further than Artemis Institute for Clinical Research You’ll enjoy a friendly and exciting culture with opportunities for growth and advancement. We offer the following generous benefits to our full-time employees:

A range of PPO and HMO medical plans

PPO and HMO dental plans

Vision coverage, long term disability plan, and life/AD&D coverage

401k plan

Paid holidays and paid time off

A welcoming work environment

 

 

The Role

 

Under the supervision of the Patient Recruitment Manager, the Patient Recruitment Specialist will work in a call center setting and be responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to mastery of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits.

 

Position Type: Full-time

Pay Range: $20-$25/hr; plus bonuses

Location: Remote

Travel: 0%

Work Schedule: Monday-Friday 8:30 AM – 5:00 PM

 

 

Responsibilities:
Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria

Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria

Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening

Develop and maintain working knowledge of assigned medical indications

Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact

Ensure accurate collection and entry of patient information into the relevant databases while on the phone

Ensure courteous and efficient service is provided to all callers

Support other members of your team as well as cross-functional team members

Attend and contribute to department meetings

 

 

Qualifications:
Bachelor’s degree, Associate’s degree or equivalent preferred

Prior experience delivering excellent customer service is required; call center experience a plus

Medical terminology knowledge a plus

Bilingual (Spanish/English) a plus

Prior inside sales experience a plus

Experience with Salesforce a plus

Passion for communicating to people

Possess exceptional organizational skills and attention to details

Display excellent verbal and written communication skills

Able to quickly adapt to changes in responsibilities, workloads and priorities

Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials

Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results

Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers

Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information

Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics

 

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