Director of Housekeeping

Found in: Resume Library US A2 - 1 week ago

Burlington Massachusetts, United States Boston Marriott Burlington Full time
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company

Location Description:
                    At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you 

Overview:
Provides direct leadership and guidance to staff to ensure that highlevel of cleanliness, quality and service is achieved and maintained.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Maintain a high level of cleanliness in assigned areas. Participate in staff selection process. Interview candidates as needed. Schedule days off, holidays and vacations, ensuring that facility's needs are met in accordance with hours and position control. In addition:

Assign personnel to established work areas or project duties

Plan and coordinate project work to ensure that proper frequencies are maintained

Ensure that staff receive proper orientation, initial training and ongoing education

Ensure duty lists are revised and current at all times.

Review duty lists with regular and relief associates periodically

Ensure that proper supply control guidelines are followed and staff is trained in the use of all chemicals

Proactive approach to identifying and correcting facility quality assurance concerns. Timely follow-up is required

Attend and participate in departmental staff meetings on a schedule basis. Attend ongoing staff development and training courses as offered by company and facility

Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential

Discipline associates when necessary according to progressive disciplinary guidelines

Monitor associates' attendance and take proactive action when patterns of absenteeism are observed

Keep records and appropriate log books current and maintain all necessary documentation. Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments

Participate in facility Quality Assurance Program as required.  Ensure high quality percentage of clean is maintained in areas of assignment.  Perform Quality Assurance Inspections as assigned.

Assign equipment to staff. Monitor daily equipment use, cleaning and maintenance.  Ensure that all equipment is clean and professional in appearance at all times

Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to appropriate assistant director.  Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates with guidance from appropriate assistant director

Respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up

Participate in associate performance evaluations and make recommendations as needed. conducts associate performance evaluations with guidance and approval from appropriate assistant director

Participate in department safety and maintain a safe work environment at all times. Report all unsafe equipment and acts to appropriate assistant director

Assure that the integrity of security at the facility is maintained at all times

Handle special requests or projects and perform other duties as assigned

Assist housekeepers on an as needed basis

Ensure housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance at all times

EDUCATION:

High school diploma or equivalent. One year supervisory experience in housekeeping or service-related field with high customer/client contact required

COMPUTER SKILLS:

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Qualifications:
QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to communicate effectively in written format and oral presentations

Ability to multi-tasks and establish priorities

Ability to maintain organization in a changing environment

Exhibits initiative, responsibility, flexibility and leadership

Possess a thorough knowledge of contract administration and office procedures

Ability to use working knowledge of working environment to meet established goals and objectives

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