Workplace Experience Director
2 weeks ago
Sodexo is seeking an Executive Director, Facility & Workplace Experience to support our North America regional corporate space operations for a leading food client.
This is a newly created position to join a rapidly growing fully integrated facilities management account. Reporting to the Account Vice President Operations, this role will primarily be responsible for managing a large corporate campus and leading a team of 80+ employees made up of food and facility professionals. This role requires familiarity and expertise with a broad range of self-delivered and contracted services including Workplace Experience, Event Management & Hospitality, Hard and Soft facility services, budget management, people management and KPI delivery. A successful Executive Director will have experience with IFM service models, leading FM engineering, facility, food, and workplace experience teams. If you thrive on building relationships, creating a One Team culture, and participating in driving change this is an exciting opportunity to join our expanding account team and grow your career
This position requires exemplary hospitality skills, knowledge of the local area, and availability to work a flexible schedule.
Position is based on site in Camden, NJ with some travel to visit and support team and client operations at other sites.
Is this opportunity right for you? Key responsibilities and what we are looking for:
Must have experience creating and implementing workplace experience and hospitality solutions
Building strategic relationships with client leadership to ensure top-down client initiatives are being built into the workplace experience strategy with defined success metrics
Collaborate cross-functionally to design experiences to improve the end-user client experience (projects, facilities, food services, HR, etc.)
Experience with IFM 3rd party service model – hard and soft delivery scope and leading large teams.
A proven track record of successful leadership experience as demonstrated by articulated results and accomplishments.
Managed building operations and general technical knowledge of the following: mechanical, electrical, plumbing, HVAC, structural, safety systems, architectural, landscape and energy management.
Demonstrated business and financial acumen with a strong P&L understanding.
Exceptional customer service, relationship building and communication skills.
Strong Leadership skills with a focus on staff development and team building.
Ability to work in a matrix organization, coordinating with senior leadership across different segments of the company.
Remains informed about developments within the Workplace Experience industry and networked with in-company subject matter experts to bring world class solutions to bear for the client.
Participation in the Global Hospitality Program
Experience and Requirements:
Bachelor's degree or equivalent
3 years’ experience in strategic planning, workplace experience and client management. Facilities management experience is also preferred
Project management and event management experience will be key to drive successful experiences at key locations
The ability to demonstrate strong problem solving capabilities
The ability to demonstrate hospitality and facilities management though leadership
Knowledge and experience in the Workplace Experience industry driving client employee value proposition and satisfaction score initiatives
Have experience managing a large portfolio with multiple locations or business segments
Accountability focused, Entrepreneurial mindset, ability to fuel accretive growth
Demonstrated ability to build and execute end-to-end programs that deliver on ROI commitments
Experience defining actionable results from multiple data sources, using data and analytics to drive customer insights and operational strategy
Excellent interpersonal and communication skills
Learn more about
Not the job for you?
At Sodexo, we offer Facilities Management positions in Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Health Care and Senior Living locations across the United States. .
What We Offer:
Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
Qualifications & Requirements:
Basic Education Requirement - Bachelor’s Degree or equivalent experience
Basic Management Experience - 7 years
Basic Functional Experience - 7 years of experience in operations
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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