Customer Relations Coordinator

4 weeks ago


Hardeeville South Carolina, United States AutoNation Hyundai Hilton Head Genesis of Hilton Head Full time
Overview:
Position Overview

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.

 

What are the day-to-day responsibilities?

Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints

Contact service customers after their visit to monitor quality control and satisfaction   Contact customer on the day following delivery of vehicle

Make sure proper managers have received copies of any written complaints

Keep records of all customer complaints and solutions

Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers

After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved

Prepare delivery call reports for Customer Relations Manager

Print and distribute customer related reports

Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses

Responsible for making sure surveys are taken care of in a timely manner

Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to

Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers

 

What are the requirements for this job?

High school diploma or equivalent

Must meet Company's requirements for employment

Prolonged periods of personal computer usage and data entry

Adheres to all company policies, procedures and safety standards

Possess excellent verbal and written communication skills

Must have excellent phone skills and organizational skills

Two years customer service experience (preferred)

Professional appearance

 

Our Associates have many opportunities for career growth and development Coast-to-Coast



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