Customer Relations Coordinator
4 weeks ago
Position Overview
The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.
What are the day-to-day responsibilities?
Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints
Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle
Make sure proper managers have received copies of any written complaints
Keep records of all customer complaints and solutions
Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers
After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved
Prepare delivery call reports for Customer Relations Manager
Print and distribute customer related reports
Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses
Responsible for making sure surveys are taken care of in a timely manner
Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to
Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers
What are the requirements for this job?
High school diploma or equivalent
Must meet Company's requirements for employment
Prolonged periods of personal computer usage and data entry
Adheres to all company policies, procedures and safety standards
Possess excellent verbal and written communication skills
Must have excellent phone skills and organizational skills
Two years customer service experience (preferred)
Professional appearance
Our Associates have many opportunities for career growth and development Coast-to-Coast
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