Overnight Front Desk Agent

Found in: Resume Library US A2 - 1 week ago


San Antonio Texas, United States Omni Hotels & Resorts Full time
Location:
La Mansion del Rio

 

 

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

 

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description:
To reconcile the business of the day and ensure a smooth efficient operation of the front desk during the 3rd shift.

Responsibilities:
Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards

Accurate preparation of VIP, complimentary, house use rooms, and out of order lists

Conduct back up procedures for Epitome and drop tape nightly

Balancing of daily postings and revenue

Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails

Documenting errors made by cash handling auditors

Prepare In-house allowance and adjustment spreadsheets each day

Prepare and send out the DAR to appropriate team members

Balancing of daily posting and revenue, and resolution of inaccuracies

Ensuring nightly transmission of credit cards through IPU and Epitome

Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests

Deliver personalized, memorable guest experiences by utilizing the Power of One

Qualifications:
Ability to clearly and pleasantly communicate both verbally and in writing in English

Ability to accurately and efficiently input information into computer systems

Ability to compute accurate mathematical calculations

Ability to think clearly, quickly and make concise decisions

Ability to prioritize, organize and follow up

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

Ability to work a flexible schedule to include nights, weekends and holidays

Ability to stand for an 8 hour shift

Previous customer service experience

Previous hotel front desk experience is strongly preferred

Previous cashiering experience is preferred

 

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:  and the following link is the 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .


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