Workforce Analyst I
3 weeks ago
The Workforce Analyst forecasts the call arrival pattern, schedules staff to ensure optimum efficiencies. Works to ensure acceptable service levels, abandon rates average handling time, hold and wrap up time. The position is responsible for implement actions plans based on historical data
Responsibilities:
Complete and manage schedule exceptions/adjustments for the company daily.
Ensures the accuracy and timeliness of data by working time-off, schedule changes, and other types of requests.
Analyze past call forecast, interval arrival patterns and staffing patterns and provide monthly and other long-range forecasts consisting of required staffing levels to ensure service goals are met.
Accurately track and manage contact center schedule adherence.
Measure forecasting accuracy and work to reduce variations in order to ensure performance goals are met.
Prepare daily/weekly/monthly and ad hoc reports and distribute to Management and corporate representatives
Create actions plans mid-long term based on operational needs
Elaborate and Coordinates the historical staffing allocation
Runs an analysis reports to meet productivity and profitability goals for historical data
Schedule and communicate all departmental activities including training, team meetings and other off phone activities to assure appropriate phone coverage and paid to productive
Qualifications:
Advanced Knowledge of Microsoft , VBA and Power BI
Bachelor in Business Administration, Engineer or similar
Experience with workforce management software and telecommunications is a plus
Strong analytical and mathematical skills to collect and interpret data to solve problems
Highly organized and can work independently as well as with a team
Excellent knowledge of workforce management calculations
Technologies and key performance indicators
Strong interpersonal skills and the ability to communicate with many different levels of employees
Ability to make sound decisions quickly in a fluid work environment
Excellent oral, written, interpersonal, and organizational skills
Ability to multi-task in a fast-paced environment
Must be a quick study, detail oriented and possess and enthusiasm to learn
Microsoft office proficient level
Fast learning abilities and adaptability
-
Legal Support Analyst I
4 days ago
Springfield, Illinois, United States CACI International Full timeLegal Support Analyst I (Entry Level Legal Support)Job Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: DOJ MBIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *What You'll Get to DoAre you looking for an entry level position supporting the Department of Justice on critical matters?...
-
Springfield, United States MassMutual Full timeFunctional Store and/or access information on a device Precise geolocation data, and identification through device scanning Personalised content, content measurement, audience research, and services development Workforce Operations Management Consultant Workforce Operations Management Consultant MassMutual Springfield, United States Workforce Operations...
-
Fiscal Analyst
1 week ago
Springfield, United States State of Illinois Full timeThe Division of Family & Community Services is seeking to hire a Fiscal Analyst for the Emergency Food Assistance Program administered by the Bureau of Basic Supports. In a collaborative environment, this positions primary responsibility is the fisc Fiscal, Analyst, Payment Processing, Executive, Budget, Support, Business Services
-
Legal Support Analyst I
4 days ago
Springfield, United States CACI International Inc. Full timeLegal Support Analyst I (Entry Level Legal Support) Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: DOJ MBI Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * What You'll Get to Do Are you looking for an entry level position supporting the Department of Justice on...
-
Revenue Cycle Analyst II
7 days ago
Springfield, United States CoxHealth Full timeThe Revenue Cycle Analyst II is responsible for functions related to revenue cycle process evaluation and financial reporting and analysis. He/she must possess strong analytical skills with the ability to take a highly proactive role in recognizing i Revenue, Cycle, Analyst, Healthcare, Manufacturing
-
Cartographic Analyst Apprentice
4 weeks ago
Springfield, United States International Underwater Explorations Full timeJob DescriptionJob DescriptionCartographic Analyst ApprenticeCartographic Analyst Apprentice will work within a government/contractor team environment providing Digital Nautical Chart Production and Notice to Mariners support to existing and developing mission areas. Future needs and capabilities, as well as developmental assignments, are included. An ACTIVE...
-
Business Process Analyst
2 weeks ago
Springfield, United States State of Illinois Full timeThe Illinois Department of Public Health is seeking a highly motivated individual to work closely with Supervisor and team to develop standards that outline requirements of projects in the context of IDPH strategic business process plan. Performs str Process Analyst, Business, Executive, Analyst, Project Management, Technology, Process
-
Legal Support Analyst I
3 days ago
Springfield, United States CACI International Full timeLegal Support Analyst I (Entry Level Legal Support)Job Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: DOJ MBIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *What You’ll Get to Do Are you looking for an entry level position supporting the Department of Justice on critical...
-
Cartographic Analyst
3 days ago
Springfield, United States Nelson Intelligence Solutions Full timeJob DescriptionJob DescriptionJob Category: Cartographic AnalystLocation: Springfield, VASchedule: Full-timeTravel: NoneShift: Day Job (1st Shift)Potential for Teleworking: NoClearance Level Must Currently Possess: Top SecretClearance Level Must Be Willing to Take a: Counter Intelligence PolygraphDescription Nelson Intelligence Solutions prides itself of...
-
OSINT Analyst with Security Clearance
2 weeks ago
Springfield, United States BAE Systems Full timeJob Description BAE Systems is seeking a skilled geospatial open source analyst to perform in-depth research and analysis in support of a government customer. At customer direction, the analyst will answer requests for information in a timely manner through provision of both source documentation and summary information. Projects will cover a variety of...
-
Imagery Analyst
1 month ago
Springfield, United States Chimera Enterprises International Full timeImagery Analyst (Active TS/SCI and Polygraph Required) Chimera supports our customers with advanced intelligence analysis to aid analysts, the warfighters and decision makers. You will be supporting an analysis team in Springfield, Virginia. This position is full time on-site and a Top Secret Clearance with SCI access is required. As an imagery analyst you...
-
Business Analyst
3 days ago
Springfield, United States Addiction Recovery Care Full timeJob DescriptionJob DescriptionAre you looking for the best place to work? Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees!Are you passionate about serving in an environment of shared purpose and shared goals while driving the...
-
Imagery Analyst
4 weeks ago
Springfield, United States Chimera Enterprises International Full timeJob DescriptionJob DescriptionImagery Analyst (Active TS/SCI and Polygraph Required)Chimera supports our customers with advanced intelligence analysis to aid analysts, the warfighters and decision makers. You will be supporting an analysis team in Springfield, Virginia. This position is full time on-site and a Top Secret Clearance with SCI access is...
-
Senior Accountant
3 days ago
Springfield, United States Wonders of Wildlife National Museum & Aquarium Full timeJob DescriptionJob DescriptionSenior Accountant - AnalystJoin us at Wonders of Wildlife National Museum & Aquarium as a Full-Time Senior Accountant-Analyst in our exciting nonprofit environment! Be part of a team that values excellence, integrity, and forward-thinking in every financial decision. This onsite position in Springfield, MO, offers the...
-
Credit Analyst
4 weeks ago
Springfield, United States Guaranty Bank Full timeGuaranty Bank is looking for a Credit Analyst I to join our Credit department! This individual will be responsible for providing support to the Loan Officers by performing a variety of administrative, analytical, and reporting tasks related to the management of the commercial credit portfolio. Ideal candidates would have a Bachelor's degree in accounting,...
-
Credit Analyst
4 weeks ago
Springfield, United States Guaranty Bank Full timeJob DescriptionJob DescriptionGuaranty Bank is looking for a Credit Analyst I to join our Credit department! This individual will be responsible for providing support to the Loan Officers by performing a variety of administrative, analytical, and reporting tasks related to the management of the commercial credit portfolio.Ideal candidates would have a...
-
Counterintelligence Analyst
1 month ago
Springfield, Illinois, United States USAJobs Full timeDutiesADDITIONAL INFORMATION: Band 3 Counterintelligence (CI) Analysts perform CI analysis to protect NGA personnel, programs, and facilities. They apply knowledge of all-source and counterintelligence tradecraft to analyze intelligence information and inform decision makers on trends or developments that impact national security. They produce a variety of...
-
Geospatial Analyst
1 month ago
Springfield, United States BAE Systems Full time**Required Education, Experience, & Skills** We require individuals that can read and understand intelligence issues, security safety concerns, and use imagery and GIS to develop intelligence reports and products. Responsibilities include extracting and/or acquiring geospatial information, derivative information and multi-INT data for analysis,...
-
Configuration Analyst I
5 days ago
Springfield, United States PacificSource Full timeLooking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status,...
-
Account & Supplier Risk Investigator I
2 days ago
Springfield, Illinois, United States Expedia Group Full timeIf you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the...