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Account & Supplier Risk Investigator I

4 months ago

Springfield, Illinois, United States Expedia Group Full time

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

Account & Supplier Risk Investigator I

We are a team of dedicated analysts passionate about protecting our partners, customers, and our business from unauthorized account access and fraudulent behavior. We monitor account and supply partner listing activity to identify high-risk behavior and take decisive action to keep our customers secure. This role requires flexibility in adapting your approach as circumstances change. As Fraud never stops, neither do we. We are a global operations team with analysts in both the US, EU, and India providing 24x7 coverage and scheduling flexibility is needed in this role. Our team values diverse strengths and recognizes the importance of individual contributions. If you have a hunger to make a difference with one of the most loved consumer brands in the world and to excel in the dynamic travel industry, this is the job for you.

What You'll Do:

  • Your core function is to support multiple real-time work queues and out-of-queue monitoring tasks, making independent, and accurate decisions on high-risk behaviors across Expedia Group accounts and supply partners
  • Consistently maintain or exceed required performance standards related to productivity, quality, and efficiency
  • You may execute pre-written SQL and Redshift database queries to retrieve data in order to assist your investigations
  • You may participate in initiatives to identify improvements in tools and processes
  • Provide feedback on critical issues impacting the team workflow, including bugs, data gaps, and technical problems
  • Maintain up-to-date knowledge of the account and supplier risk space
  • Respond to and resolve inbound customer and partner escalations
  • Suggest changes to policies and procedures which enhance effectiveness of the team
  • May be required to support business continuity emergencies, as requested by leadership
  • Support other duties as assigned

Who You Are:

  • To be considered, internal candidates should be consistently meeting or exceeding performance expectations in their current role
  • Relevant experience in eCommerce risk environments
  • Proven capacity for analytical thought
  • Experience with SQL/Redshift/Qubole/Splunk is desirable; ability to learn such data mining tools is essential
  • Requires superb interpersonal skills, and an ability to communicate effectively with internal and external parties
  • Possess a high degree of self-motivation, and strive for improvement both in yourself and those around you
  • Flexibility to adapt and able to handle multiple assignments while working independently
  • Love working as a part of a creative, adaptable team within an evolving area of the company
  • Attention to detail is critical, as is the ability to prioritize work to meet business needs

The total cash range for this position in Springfield is $39,000.00 to $54, Employees in this role have the potential to increase their pay up to $62,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia GroupTM Media Solutions, Expedia Local Expert, CarRentals.comTM, and Expedia CruisesTM.

2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST:

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

For further information, and to apply, please visit our website via the "Apply" button below.