AMS Analyst, SAP

Found in: Resume Library US A2 - 2 weeks ago

Santa Clara California, United States Pure Storage Full time
Company Overview:
BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. . 

Pure is blazing trails and setting records:

For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 

Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally

Industry analysts and press across these dimensions

And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview:
Seeking an application support and maintenance specialist to join our global AMS support team. This role will involve support for ERP applications and functionality with a heavy focus on SAP. The person in this role will report to the AMS Manager with an internal stakeholder relationship with SAP architects and developers. The AMS team is responsible for supporting end users for our core business applications while working with development teams on break fixes/bugs, configuration changes, and system/job monitoring. The SAP team is responsible for the design, development and functionality of the SAP application.

Responsibilities:
The core objectives of this position are:

Advocate for the end user by providing a delightful and efficient user experience through professional, proactive communication, regular updates, and timely resolution of issues.

A troubleshoot and analyze reported issues to resolution or escalation with root cause analysis. 

Proactively highlight and address trending issues or suggest necessary enhancements or configuration changes.

Adequately test solutions to ensure end user adoption and smooth release transition.

Develop and articulate solution options that incorporate user experience, scalability, security and best practices.

Communication with internal team members and stakeholders in other time zones for requirements clarification and progress reporting.

Perform in depth analysis to determine root cause if possible and work with developers on clarification of end user issues.

Additional objectives of this position are:

Works closely with stakeholders, process managers, and end users to understand the business processes used.

Focuses on Materials Management, Sales and Distribution, and Financial support and functionality within SAP.

Performs end user support for the functionality of SAP Applications.

Qualifications:
Excellent verbal and written communication skills including the ability to author and present materials ranging from detailed technical specifications to high-level presentations.

A drive to take ownership of reported issues and see them through to resolution.

Experience with a global support structure stretching over multiple time zones and cultural differences. 

Possess a love for problem solving using excellent analytical and critical thinking skills with an ability to learn quickly.

3 + years of experience supporting 1 or more of the following:Materials Management

Sales and Distribution

Financial Management - Asset Management module

Experience in S/4 HANA, CS/SM, and OTC.

Must have ability to perform configuration for SAP CS/SM and SD - equipment, Install Base and Asset experience.

Experience with SAP SD. is desired.

Experience configuring and delivering SAP solutions with Service Contracts; Warranties; Notifications; Repair Orders; Service Orders.

Cross functional experience within other areas of SAP is highly desired.

Experience with SAP end to end implementation is highly desired.

Experience working with integrations with third party systems desired.

 

Pay Range:
USD $(phone number removed) - USD $(phone number removed) /Yr.

Pay Transparency Statement:

Pay Range

$(phone number removed) - $(phone number removed)

Pay Transparency Statement

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity.

 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events—check out (url removed) for more information.

 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

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