Help Desk Support Specialist | Network Solutions

2 weeks ago

Maryland Heights, United States CBIZ Full time

With over 120 offices and nearly 7,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

CBIZ has been honored to be the recipient of several national recognitions for 2023:

  • Best and Brightest Companies to Work for in the Nation
  • Top Workplaces USA
  • Best Places to Work in Insurance
  • Best and Brightest Companies in Wellness
  • Great Place to Work Certification
CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER).

CBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Our team troubleshoots and repairs computers, printers, telephone systems and other technical components. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.

The Help Desk Support Specialist works remotely providing technical support and assistance related to computer systems, hardware, and software in a high volume, fast tempo call center environment.

Essential Functions and Primary Duties:
  • Troubleshoot and provide instruction over the phone while following a set knowledge base format.
  • Provide excellent customer.
  • Follow proper escalation procedures to ensure all activities are addressed in a timely manner.
  • Other job duties as assigned.
Preferred Qualifications:
  • Proficient use of applicable technology.
  • Ability to follow technical instructions and document daily activities
  • Ability to communicate verbally and in writing throughout all levels of the organization.
  • Occasional assignment to weekend and holiday support hours
  • Provide a suitable workspace, including high speed internet access with a wired connection
Minimum Qualifications:
  • Associate degree in computer science or related field OR 2 years of related work experience.
  • Previous experience in a call center environment preferred.
  • Able to use general office equipment

The hourly compensation target for this job in this market is $15.00-20.00. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position, The compensation above is not representative of an employee's total compensation. Beyond income, you have access to; comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program, and much more.

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