Business Analyst

3 weeks ago

Philadelphia Pennsylvania, United States City of Philadelphia Full time
Job Description

Position Summary

The Business Analyst reports to the OnePhilly HR Lead. This role is responsible for guiding the success of the technology and services related to various business processes that align with OnePhilly’s technological strategic priorities. Working with cross-functional teams within the OnePhilly environment and business process stakeholders, they will oversee HR and Benefits related business process initiatives from requirements through implementation, assessment, testing, and continuous enhancement. In this role, the Business Analyst will be the ‘voice of the customer,’ focusing on needs, expectations, understandings, and desires of the OnePhilly stakeholders to improve processes and increase satisfaction. As a member of the OnePhilly’s Team, the Business Analyst is expected to uphold the organization’s mission and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within the OnePhilly Team.

Essential Functions

This role will be responsible for establishing testing standards, protocols and repository for all end-to-end HR Testing.

Collaborate with Human Resources/Payroll/Benefits/and OnePhilly team to implement business requirements and system enhancements documents.

Work with department users to understand their requirements and translate into system enhancements or defect fixes.

Troubleshoot and resolve system issues while supporting day to day operations.

Gain an in-depth understanding of OnePhilly’s processes and requirements.

Help HR and Benefits modules leads in unit testing, data validation, and end to end testing if required.

Maintain frequent and detailed communication with all members of the team to ensure alignment.

Review and respond to SysAid Tickets for HR and Benefits Module.

Strong knowledge of Excel, Word and Sharepoint.

Perform other duties as assigned.

Competencies, Knowledge, Skills and Abilities

Demonstrated ability to think strategically about the application of technology to solve business problems and develop user/business-driven technology strategies and plans.

Ability to work with end users to understand and analyze business processes, define requirements, and assess technologies to determine fit for client needs; and with technical staff to translate those requirements into appropriate technical specifications.

Exceptional communication skills, with the ability to communicate technical concepts and information to non-technical audiences in a compelling and empowering way.

Deep commitment to developing and delivering modern, user-centered, and value-producing technology products, systems, and services in a collaborative way.

Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.

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