Practice Communications Coordinator

Found in: Resume Library US A2 - 2 weeks ago


Baltimore Maryland, United States Mercy Medical Center Full time
Overview:

 

The Practice Communications Coordinator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner. The coordinator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include scheduling office appointments and procedures as well as taking accurate phone messages, making reminder calls to patients per office protocol, taking accurate Rx refill requests and sending them through Epic to provider pools, insure referrals are in the system for upcoming appointments, and sending prep information for upcoming procedures. The Practice Communications Coordinator is also responsible for sending out new patient packets, scanning documents, working WQs, recommending workflow efficiencies to improve the patient experience. Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians questions. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Mercy Medical Center. This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.

Qualifications:
 

Education and Work Experience:

Must possess a high school diploma or GED

Prefer a minimum 1 year of experience in a similar role within a Medical Office Environment

Prefer a Bachelors degree in management, healthcare administration

Knowledge, Skills and Abilities:Microsoft Word, Power Point, Excel

Microsoft Outlook

Meditech (if applicable to position)

Epic (if applicable to position)

Performance Manager/NetLearning

Computer proficiency and technical aptitude with the ability to utilize one or more of the following:

Must be able to read, write, and speak the English language in an understandable manner.

Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.

Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.

Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.

Must be able to follow written and oral instructions.

Other Requirements:
Must demonstrate outstanding interpersonal skills via telephone

Uses time efficiently.

Works effectively with available resources to meet deadlines and enhance performance.

Works and communicates effectively with all members of clinic staff.

Demonstrates flexibility in an effort to meet demands and goals of clinic.

Demonstrates knowledge of the clinic operations and related policies.

Hybrid option after sucessful completion of probation period.


  • Practice Communication Coordinator

    Found in: Resume Library US A2 - 1 week ago


    Baltimore, Maryland, United States Mercy Medical Center Full time

    Overview:   The Practice Communications Coordinator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner. The coordinator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include...

  • Physician Practice Coordinator

    Found in: Resume Library US A2 - 1 week ago


    Baltimore, Maryland, United States Mercy Medical Center Full time

    Overview: Mercy Medical Center, recognized by Newsweek as one of America’s Most Trustworthy Companies and America’s Greatest Workplaces for Women in 2023, is hiring a Physician Practice Coordinator! Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!    Mercy’s Physician Practice Coordinator...

  • Physician Practice Coordinator

    Found in: Resume Library US A2 - 1 week ago


    Baltimore, Maryland, United States Mercy Medical Center Full time

    Overview:   Under the direct supervision of the Senior Director of Operations, the Physician Practice Coordinator oversees/facilitates the daily operations of low volume specialty practices that do not require a practice manager. The Physician Practice Coordinator works closely with the Sr. Director to set goals and implement processes to improve office...

  • Ambulatory Practice Coordinator I

    Found in: Resume Library US A2 - 1 week ago


    Baltimore, Maryland, United States University of Maryland Medical System Full time

    Job Description The following statements are intended to describe the general nature and level of work being performed by people to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.   Assists in patient care coordination such as scheduling of appointments for practice visits...

  • Family Practice

    Found in: Careerbuilder One Red US C2 - 3 days ago


    Baltimore, Maryland, Baltimore, Maryland, United States Enterprise Medical Recruiting Full time

    Family Practice physician job in Maryland : A strictly outpatient group is actively seeking a Family Medicine physician to join them in Eldersburg, Maryland. Opportunity Work in a multi-specialty group setting with 15 providers. Offices in Eldersburg and Owings Mills, MD Group has the security of hospital employment with the autonomy of private practice....

  • Retention Coordinator

    Found in: Resume Library US A2 - 5 days ago


    Baltimore, Maryland, United States Baltimore City Community College Full time

    Description/Job Summary Reporting to the Assistant Vice President for Academic Engagement and Partnerships (AVPAEP) or designee, the Retention Coordinator researches, plans, and executes effective strategies and programs that enhance student retention, persistence, graduation rates, and post-graduation opportunities. The coordinator identifies key issues,...

  • Upward Bound Math

    Found in: Resume Library US A2 - 1 week ago


    Baltimore, Maryland, United States Baltimore City Community College Full time

    Description/Job Summary Upward Bound Math and Science (UBMS) is a grant program created and funded by the U.S. Department of Education. This pre-college program was developed to strengthen the math and science skills of underserved, first-generation high-school students and to encourage them to pursue postsecondary degrees in Science, Technology,...

  • Surgical Coordinator

    Found in: Resume Library US A2 - 1 week ago


    Baltimore, Maryland, United States Mercy Medical Center Full time

    Overview:   Performing the operations of the practice, including but not limited to: Scheduling Patients for appointments, procedures, surgeries, Coordinating surgical schedules, Confirming patient completion of preparation for surgery, Answering Telephones, Triage patient calls for severity/importance, Updating patient information in the computer,...

  • Practice Manager

    Found in: Resume Library US A2 - 1 week ago


    Baltimore, Maryland, United States Mercy Medical Center Full time

    Overview:   The Multispecialty Practice Manager is responsible for overseeing the operations of a dynamic healthcare practice. This role requires a highly motivated and experienced professional with strong financial skills and a strong work ethic. The Practice Manager plays a pivotal role in ensuring the smooth functioning of the multispecialty clinic,...

  • Surgical Coordinator

    Found in: Resume Library US A2 - 1 week ago


    Baltimore, Maryland, United States Mercy Medical Center Full time

    Overview: Mercy Medical Center, recognized by Newsweek as one of America’s Most Trustworthy Companies and America’s Greatest Workplaces for Women in 2023, is hiring a Surgical Coordinator! Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!    Mercy’s Surgical Coordinator benefits: Paid time...

  • Transfer and Articulation Services Coordinator

    Found in: Resume Library US A2 - 7 days ago


    Baltimore, Maryland, United States Baltimore City Community College Full time

    Description/Job Summary The Transfer and Articulation Coordinator reports to the Assistant Vice President for Academic Engagement and Partnerships, develops knowledge of BCCC's curriculum, coordinates articulation agreements, degree pathways, and facilitates compliance with Code of Maryland Regulations and Maryland Higher Education Commission (MHEC)...


  • Baltimore, United States The University of Maryland Medical System Full time

    Renowned as the academic flagship of the University of Maryland Medical System, our Magnet-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located...

  • Project Coordinator

    Found in: Resume Library US A2 - 2 weeks ago


    Baltimore, Maryland, United States Stella May Contracting, Inc. Full time

    Position Summary Responsible for the coordination of scheduled work with BGE Customers, Vendors, and SMC crews. Essential Job Duties Phone and/or e-mail contacts with BGE customers to schedule new or replacement gas service installation. Coordinate schedule with Project Superintendents when work available to be performed. Coordinate with SMC crews to...


  • Baltimore, United States University of Maryland Medical System Full time

    Job DescriptionJob DescriptionCompany DescriptionWhen we say “our community” we mean it. UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City. Located in...


  • Baltimore, United States CareerBuilder Full time

    Renowned as the academic flagship of the University of Maryland Medical System, our Magnet-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located...

  • Community Impact Coordinator

    Found in: Resume Library US A2 - 2 weeks ago


    Lanham, Maryland, United States Pennrose Management Full time

    Overview: The Community Impact Coordinator is responsible for developing and implementing educational, social and empowering on-site programming that enhances the quality of lives for our residents while improving overall property operations.  They provide resources and referrals to residents to community agencies and programs that will help meet the...

  • Surgical Coordinator

    Found in: Resume Library US A2 - 1 week ago


    Baltimore, Maryland, United States Mercy Medical Center Full time

    Overview:   The Surgical Coordinator is responsible for all aspects of patient surgery. Including, but not limited to: Scheduling surgery Counseling patients about potential surgery Charge entry of surgical charges Responsibilities: License Requirements: N/A • Certification Requirements: N/A • Age Specific Care Provided For: N/A • Knowledge, Skills...


  • Baltimore, Maryland, United States University of Maryland Medical System Full time

    Job Description General Summary This role is considered the minimum role for all nurses at UMMC who have greater than 12 months experience. This nurse will be competent in the skills/knowledge required and fully participate in nursing governance. He/she will practice and adhere to the guidelines specified in the UMMC Professional Nurse Job Charter. Under...


  • Baltimore, United States Treasure Health Full time

    Job DescriptionJob DescriptionJob SummaryThe Community Outreach Coordinator is primarily responsible for sourcing, establishing, and maintaining relationships with client referral sources and prospective clients. The community Liaison is the face of Treasure Health in the local market. The position is responsible for providing outreach and education...


  • Baltimore, United States University of Maryland Medical System Full time

    Job DescriptionJob DescriptionCompany DescriptionRenowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care.  Come join UMMC and discover the atmosphere where talents and ideas come together to enhance...