Service Foreman

3 weeks ago

Springfield Illinois, United States Truck Centers, Inc. Full time
Job Description

As a Foreman, you are a critical member of our Service team and essential to getting our customers back on the road. Qualified candidates will have master technician skills, DTNA expert certifications, and a proven history of continually producing quality work and being a leader in the shop. The Foreman mentors technicians, monitors high-volume workloads, and oversees entire shop floor operations for efficiency, compliance, safety, and quality. This role also requires a positive leader with strong interpersonal communication, customer service, time management, and coaching skills.

This position will work 2nd shift, 3:30pm-midnight.

WHAT WE OFFER:

401(k) with company match

Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance

Paid time off including paid volunteer time

Disability insurance

FSA and HSA options

Company paid Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Company paid uniforms

Company paid boot allowance

OEM and vendor certification training at no cost through our state-of-the-art Training Center at our Troy & South Bend campuses to maintain your certifications and obtain new ones

Tool insurance at no cost

Company-supplied specialty tooling

WHAT YOU'LL DO:

Lead technicians by providing constructive feedback, technical resources and support, and mentorship to help them succeed in their current roles and build skills for growth.

Exhibit exceptional work habits and commitment to delivering consistent, high-quality work as a leader within the Service department.

Conduct weekly huddles with technicians to inform them of any important notices and exchange feedback regarding shop operations, cleanliness, safety, or job performance matters.

Ensure technicians follow company and OEM policies, document recommended remedies, and notify management if any additional course of action is necessary.

Provide product updates and timely technical training to increase their knowledge base.

Utilize Dealer Management System and team collaboration to continually monitor the status of all active repairs to keep jobs on schedule and proactively communicate with the Service Dispatcher on any observations or potential warnings.

Liaise between technicians in the shop and Service Admin to minimize delays, expenditures, and performance disruptors.

Communicate with customers that require a highly technical skillset via various channels.

Monitor shop tooling condition, cleanliness, organization, and safety according to company and Elite Support guidelines.

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