Service Foreman

3 months ago

Springfield, United States Truck Centers, Inc. Full time
Job DescriptionJob DescriptionCompany Description

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Job Description

As a Foreman, you are a critical member of our Service team and essential to getting our customers back on the road. Qualified candidates will have master technician skills, DTNA expert certifications, and a proven history of continually producing quality work and being a leader in the shop. The Foreman mentors technicians, monitors high-volume workloads, and oversees entire shop floor operations for efficiency, compliance, safety, and quality. This role also requires a positive leader with strong interpersonal communication, customer service, time management, and coaching skills.

This position will work 2nd shift, 3:30pm-midnight.

WHAT WE OFFER:

  • 401(k) with company match
  • Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
  • Paid time off including paid volunteer time
  • Disability insurance
  • FSA and HSA options
  • Company paid Life and AD&D insurance
  • Maternity leave
  • Employee assistance program
  • Wellness program
  • Company paid uniforms
  • Company paid boot allowance
  • OEM and vendor certification training at no cost through our state-of-the-art Training Center at our Troy & South Bend campuses to maintain your certifications and obtain new ones
  • Tool insurance at no cost
  • Company-supplied specialty tooling

WHAT YOU'LL DO:

  • Lead technicians by providing constructive feedback, technical resources and support, and mentorship to help them succeed in their current roles and build skills for growth.
  • Exhibit exceptional work habits and commitment to delivering consistent, high-quality work as a leader within the Service department.
  • Conduct weekly huddles with technicians to inform them of any important notices and exchange feedback regarding shop operations, cleanliness, safety, or job performance matters.
  • Ensure technicians follow company and OEM policies, document recommended remedies, and notify management if any additional course of action is necessary.
  • Provide product updates and timely technical training to increase their knowledge base.
  • Utilize Dealer Management System and team collaboration to continually monitor the status of all active repairs to keep jobs on schedule and proactively communicate with the Service Dispatcher on any observations or potential warnings.
  • Liaise between technicians in the shop and Service Admin to minimize delays, expenditures, and performance disruptors.
  • Communicate with customers that require a highly technical skillset via various channels.
  • Monitor shop tooling condition, cleanliness, organization, and safety according to company and Elite Support guidelines.
Qualifications

What We're Looking For:

  • Must be able to pass a pre-employment background check, physical, and drug screen.
  • High school diploma or GED with additional trade school and/or factory OEM technical training
  • Valid Driver's License with ability to meet insurance requirements is required; Class A CDL with air brake endorsement is highly preferred
  • 10+ years of DTNA experience is required
  • Demonstrated heavy-duty, hands-on technical experience in a truck dealership or independent shop setting with knowledge of heavy-duty truck repair methods is a plus
  • HVAC certification required
  • Demonstrated mechanical aptitude with a strong personal conviction of producing quality work
  • Fundamental welding and fabrication skills; advanced skills are a plus
  • Resourceful, collaborative team leader with the ability to also thrive in fast-paced situations
  • Familiarity with Elite Support or other lean management principles strongly encouraged
  • Candidates must have their own tools; TCI provides specialty and OEM-required tooling for on-site, communal use
  • Ability to repeatedly and safely lift up to 70 lbs. unassisted


Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. In additional to multiple comprehensive healthcare packages including medical, dental, vision, and prescription coverage, we offer a flexible spending accounts for healthcare costs or dependent care, company paid life insurance, voluntary life insurance, disability insurance, AD&D coverage, 401(k) retirement plan with company match, health and wellness incentive programs, training and career development opportunities, alternative work arrangements, volunteer time off, tiered PTO system, service awards, competitive salary, uniforms, technician tool insurance, and a family-first, team environment.

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