Salesperson - Ron Craft Chevrolet Cadillac

4 weeks ago


Baytown Texas, United States Sonic Automotive Full time
Job Description

Summary

The Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities

Respond to internet inquiries with courtesy, accuracy and professionalism

Promptly and accurately enter all customer inquiry data into the CRM.

Generate sales appointments

Conduct phone surveys to assess customer preferences and quality of experience

Effectively utilize lead management tools

Compile all necessary reports, forms and other documentation on a timely basis

Perform other job-related duties as assigned

Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers


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