Service Planner

Job Description

The Service Planner will actively plan, coordinate, manage, monitor and report on all aspects of the maintenance, repair, operations (MRO) for their assigned products.  They will also cross-train with other service planners to ensure full coverage of all MRO activities for all products at all times.  Service planners are responsible for the timely and efficient processing of repair items.  Service planners are ultimately responsible to ensure that repair Turn Around Time (TAT) satisfy customer and business requirements.

Responsibilities & Tasks: Create service calls

Transfer calls to maintenance sales orders (MSO)

Release MSOs

Confirm flow-downs from deliverables in MSOs (ship-to address, customer PO number, etc.)

Enter contract line extensions in MSOs

Plan work orders

Receive items to work orders

Release work orders

Print route cards .pdf to Open Text

Print physical route cards

Generate subcontracting Purchase Reqs in work orders

Interrupt Work Orders as applicable

Re-start the TAT clock as applicable

Verify MSO Sales Prices Updated with the Deliverable

Remove Interrupts on Work Order

Update work orders

Update work orders and MSOs to return the unit “AS IS”

Deliver route cards to shop floor

Deliver items to shop floorRe-start the TAT clock

 

Authorities:

Maintenance of work orders

Maintain item ordering and planning data.

Prioritize receipts of material needed to meet schedule.

Determine priorities in conjunction

 

Outside Business Relationships:

Sustaining Program Managers.

Procurement Manager & group.

Operations & Material Managers.

Information Technology Administrators.

Sales & Invoicing Manager and group.

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