Surgical Scheduler

4 weeks ago

Voorhees New Jersey, United States Cooper University Hospital Full time
About Us:
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description:
 Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.

Surgical scheduler duties involve scheduling hospital-based outpatient procedures and surgeries, changing and canceling appointments, and include other administrative duties as assigned.

Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.

Support checkout at ambulatory office, scheduling patients for procedures after office visits.

Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.

Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed calls for scheduling requests.

Responsible for the integrity of pre-registration to include accurate health care coverage(s).

Escalate operational, provider, or patient complaints along with other critical matters to leadership.

Knowledge of medical insurance and billing processes.

Must work well in stressful situations and display a high degree of efficiency at all times.

Strong emphasis on customer service.

Experience Required:
2-3 years in medical or office setting.  
Outstanding organizational skills, typing 35-45 WPM, medical transcription required

Education Requirements:
High School Diploma or Equivalent required

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