Patient Care Coordinator
3 weeks ago
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.
Description:
JOB DESCRIPTION: Supports patient operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs. Acts as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient's overall experience. Position enhances the patient experience by serving as the primary point of contact and administrative care coordinator for established patients and/or family members. Ensures that all related patient appointments for care are secured in a timely manner and coordinated for patient convenience and addresses and resolves process or administrative issues impeding timely access to care. Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience. Position works with patients and families to answer questions, provide emotional support and resolve issues concerning the administrative coordination of their care.
MINIMUM QUALIFICATIONS: Two (2) years of work experience in a patient care coordination or patient scheduling role required. High school diploma required; Bachelor's degree preferred. Proficient computer skills required. Excellent communication skills, both verbal and written, are required. Ability to provide a high level of customer service is required.
Additional Details:
Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at (phone number removed) (V) | (phone number removed) (TDD). Please note that one week advance notice is preferred.
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