Customer Service Associate
1 month ago
As a Customer Service Associate at Performance Optimal Health, you will be an integral part of our Client Success Team. You will play a crucial role in ensuring that our clients have a positive experience throughout their health and wellness journey. We are looking for a passionate and service-oriented individual with excellent communication skills.
Responsibilities:
Interact with clients in a friendly and professional manner, both in person and over the phone
Assist clients with inquiries, scheduling appointments, and billing matters
Must have experience in insurance verification
Provide accurate information regarding our services, programs, and pricing
Coordinate with our healthcare professionals to ensure smooth client flow and exceptional service
Resolve client issues and escalate as needed to ensure timely resolution
Maintain records of client interactions, appointments, and payments
Collaborate with other team members to enhance the overall client experience
Stay up-to-date with industry trends and continuous learning opportunities to provide the best possible service
Work closely with our Client Success Team
Requirements
Previous experience in customer service or a related field
Excellent interpersonal and communication skills
Strong problem-solving and conflict resolution abilities
Ability to multitask and prioritize tasks effectively
Attention to detail and accuracy
Proficient in using computer systems and software, including MS Office
Flexibility to work evenings and weekends as needed
Passion for health and wellness is a plus
Benefits
Benefits at a full-time status:
Competitive Rate of Pay
Medical/Dental/Vision
401K+ Match
Growth potential within the organization.
Access to facilities at all locations.
Internal and external discounts.
Fun atmosphere
Continuing education stipend
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
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