Customer Service Representative

4 weeks ago


Stamford, United States Exquisite Costumes LLC Full time

**About us**

We are professional, innovative, customer-centric and our goal is to bring the costume rental business into the 21st century. We are in the process of digitizing our costume collection and creating a competitive online presence to reach a national client base. Most of our clients are theater directors and costume designers..

Our work environment includes:

- Flexible working hours

**Overview**:
**Responsibilities**:

- Assist customers with inquiries, concerns, and product information
- Process orders, returns, and exchanges accurately
- Perform data entry tasks with precision and attention to detail
- Utilize sales techniques to upsell products or services
- Conduct outbound calling campaigns to engage customers
- Analyze customer interactions to improve service quality
- Maintain a positive attitude and professionalism at all times

**Qualifications**:

- Proficiency in data entry and CRM software-but we can train you
- Strong phone etiquette and active listening skills
- Ability to communicate effectively in English
- Experience with upselling techniques is beneficial
- Capacity to analyze customer needs and provide appropriate solutions

**Job Types**: Part-time, Seasonal

Expected hours: No less than 10 per week

Experience level:

- No experience needed

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

Work Location: In person



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