Licensed Senior Financial Services Representative Float

2 weeks ago

Mooresville North Carolina, United States First Citizens Bank Full time
Overview:
A Senior Financial Services Representative (FSR) supports sales and service delivery by floating to different branches within a market. The Senior FSR builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for opening deposit accounts and related banking services and lending (including consumer real estate secured); as well as identifying and referring sales opportunities to the appropriate bank partner. This role supports the fulfillment of certain consumer investment needs.

 

Qualities of a successful candidate:

Sales Outreach: Self-starter that is disciplined enough to manage daily calling activity to achieve required results

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Builds trust and confidence with clients

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Influence: Capable of building rapport with different personalities to drive positive results

Agility: Able to process information and move quickly through problem resolution

Responsibilities:
The essential functions of the job include, but are not necessarily limited to, the following:

Proactive outreach to generate appointments for sales conversations

Sales conversations to understand banking needs and financial goals

Open deposit accounts and originate loans (including real estate secured loans)

Identify referrals for wealth, mortgage and business/commercial banking

Provide financial advice and establish accounts for investment and retirement needs

Qualifications:
Bachelor's Degree and 2 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 6 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development programPreferred Area of Experience: Financial services sales, telephone sales; one year experience in a licensed sales roleLicense or Certification Type: Series 6, 63, and State specific life insurance licenses. FCIS will hold Series 7 Licenses. Required, Must complete federal registration and annual renewal as required by the SAFE Act. Required, Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. RequiredSkill(s): Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services

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