Jr. Marketing Associate

4 weeks ago


New York County New York, United States marcel.ai Full time
Job Description

The key accountabilities for this role are, but not limited to;

Global ambassador program support

Global AI platform marketing support

Customer voice/advocacy support

Specific responsibilities:

Work closely with internal teams to deliver product marketing needs and sticking to timelines laid out by producers.

Support the Head of Marketing and Marketing Manager in executing the overall marketing strategy.

Bring new initiatives and ideas to enhance marketing plans for our AI platform serving 100K + internal employees.

Take ownership of projects, actively seek opportunities to improve our marketing efforts, and enhance workflow processes.

Regularly research and arrange new contents for the Hive (Marcel’s peer to peer learning platform), identifying new educational and informative content pieces to engage users.

Work with Marketing Manager to assist with customer research and feedback delivery to our internal teams.

Support the marketing team with detailed notes/connecting of dots for all meetings attended.

Work with Marketing Manager to update admin docs such as ambassador points tracker, retro roadmap, NHO decks, etc  .

Work with Marketing Manager on communications and engagement for the Marcelerators/ambassadors/customers and the channels we use to contact them

Work with Marketing Manager on asset creation, support queries, and ad hoc request from our Marcelerators/ambassadors/customers.

Create a sense of culture and belonging on the Marcel and ambassador teams .

Deliver monthly email metrics and other reporting needs in a timely manner.

Keep data, growth, and customer first mentality with all internal and external communications.

Ensure a sound understanding of, demonstrate commitment to and comply with all legislation & Publicis Groupe Policies e.g., Janus, GSO and IT policies, etc.

Actively develop and maintain relationship with entire Partnerships and Engagement team, ambassadors group, as well as internal Marcel team.

Actively maintain communication and behaviour standards that foster a culture of strong customer and service excellence for everyone person you speak to and connect with

 



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