Retail & Hospitality Associate
2 weeks ago
SoulCycle is looking for a Retail & Hospitality Associate to support our Bridgehampton studio.
The ideal candidate will have experience working in a high volume, fast-paced retail environment. They will be able to determine the riders' needs and provide excellent customer service while also meeting our sales budget.
This position reports to the Director of Retail Strategy and Growth in SoulCycle HQ, and will work closely with the Bridgehampton Studio Team. The responsibilities described below are representative and not a comprehensive list.
ROLES AND RESPONSIBILITIES
Ownership over driving sales and meeting budget provided by Retail Team
Greet customers as they enter the studio
Replenish our floor in between classes
Remerchandise 1x per day
Assist SoulCycle Studio Team with unpacking retail deliveries
Actively seek out customers in the retail section
Cross sell products
Answer customer questions on fit, fabric, and brand
Resolve customer complaints and issues in a timely and professional manner, and team up with Studio Manager if needed
Execute purchases and returns at the cash register while checking for accuracy
Build relationships with frequent riders
Comply with inventory control procedures
Provide reporting and recaps on the studio business as needed
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