Retail & Hospitality Associate

2 weeks ago


Bridgehampton New York, United States SoulCycle Full time
Job Description

SoulCycle is looking for a Retail & Hospitality Associate to support our Bridgehampton studio.

The ideal candidate will have experience working in a high volume, fast-paced retail environment. They will be able to determine the riders' needs and provide excellent customer service while also meeting our sales budget.

This position reports to the Director of Retail Strategy and Growth in SoulCycle HQ, and will work closely with the Bridgehampton Studio Team. The responsibilities described below are representative and not a comprehensive list.

ROLES AND RESPONSIBILITIES

Ownership over driving sales and meeting budget provided by Retail Team

Greet customers as they enter the studio

Replenish our floor in between classes

Remerchandise 1x per day

Assist SoulCycle Studio Team with unpacking retail deliveries

Actively seek out customers in the retail section

Cross sell products

Answer customer questions on fit, fabric, and brand

Resolve customer complaints and issues in a timely and professional manner, and team up with Studio Manager if needed

Execute purchases and returns at the cash register while checking for accuracy

Build relationships with frequent riders

Comply with inventory control procedures

Provide reporting and recaps on the studio business as needed



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