Regional Member Service Associate

3 weeks ago

Naperville Illinois, United States GreenState Credit Union Full time
Position Summary:
This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service.  The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork. Meets and exceeds sales expectations by providing personalized, professional service to all members in an exceptional manner, seeking out opportunities for additional business. The Regional Member Service Associate will work out of all locations within DuPage & Will county.

 

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

 

GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.
 

Pay range for this hourly position is $29.07 - $39.00/hr with a progressive benefit package. 

Essential Duties and Responsibilities:
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.

Demonstrates a positive member service (internal and external) focus at all times, using their name, and thanking them for their business. The MUST philosophy:
• Make eye contact;
• Use their name or acknowledge their presence;
• Smile
• Thank them for their business.

Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees.

Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.

Provides personalized, professional service to all members in an exceptional manner, seeking out opportunities to exceed member expectations.

Makes weekly outbound service calls to members.

Performs any and all aspects of the MSR position as detailed in the MSR Job Description. This includes the ability to accurately balance a cash drawer on a daily basis and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification.

Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service, or referring them to the specialized department (Wealth Management, Commercial, Mortgage, etc.) to be served.

Provides consistent follow through.

Services and promotes all credit union deposit products and services.

Utilizes appropriate resources to resolve routine and complex member problems accurately, professionally, and in a timely manner.

Participates in promotions, contests, blitzes, staff meetings, calling efforts, and other departmental activities which support team goals.

Processes credit applications within the scope of Credit Union lending guidelines and policies

Sells debt protection and other loan protection products

Possesses a thorough knowledge of all federal regulations and procedures concerning deposit and consumer loan regulations.

Performs successful outbound sales calling to existing and potential members and reviews loans and member files to develop and place additional services. Answers incoming phone calls and assists members with their requests

Keeps abreast of all credit union deposit product and procedure changes.

Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned.

Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis.

Job Requirements/Expectations:
Must have at least one year of similar or related experience or six months in an MSR role with knowledge of all credit union accounts and products with proven ability to handle a wide variety of functions quickly and accurately.

High energy and sales ability and interpersonal skills to represent the credit union in a positive and professional manner during member contact.

Accuracy in the handling of cash and recording daily transactions Exceptional member service skills including above average listening, written, and verbal communication skills.

Ability to coordinate and prioritize work assignments and organize work efficiently. Must demonstrate good time management skills to meet established deadlines.

Accuracy and attention to detail.

Proficiency with related computer applications, spreadsheets, word processing, and database applications.

Thorough knowledge of consumer loan policies, credit granting criteria, interest rates and how they are computed, and required documentation for each type of consumer loan and savings product.

Proven interviewing skills and techniques.

Must be self-motivated, exercise sound judgment, and be able to work independently

Ability to use and understand written material.

Ability to perform basic math calculations.

Member account problem-solving skills.

Ability to develop and maintain positive and effective working relationships with co-workers.

Ability to work with minimal direction and exercise sound judgment.

Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand

High school diploma or the equivalent (i.e. GED).

Must be bondable.

Must be registered pursuant to requirements of the S.A.F.E Act.

Reporting Relationship:
Reports to the Vice President / Branch Manager as assigned.

Supervisory Responsibilities:
This position is not responsible for the supervision of other employees.

Equal Opportunity Employment Statement:
GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.

#ID

  • Member Service Associate

    4 weeks ago

    Plainfield, Illinois, United States GreenState Credit Union Full time

    Position Summary: POSITION SUMMARY: This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service.  The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork. Meets and exceeds sales expectations by...

  • Tusk Logistics

    3 weeks ago

    Chicago, Illinois, United States 1871 Member Company Full time

    WHAT IS TUSK LOGISTICS Tusk Logistics is a national network of regional parcel carriers, driving value for Shippers by reducing their dependence on legacy national parcel carriers like UPS and FedEx, and accelerating access to lower prices and faster deliveries. Tusk’s technology is the first of its kind, unlocking capacity and savings from regional...

  • Client Services Associate

    6 days ago

    Naperville, United States Investortools Full time

    At Investortools, you are encouraged to grow your skills and shape your career. Here, excellent service meets creative problem solving, helping us drive innovation and transform the finance industry together. We are an industry-leading organization whose mission is to serve institutional investors in the fixed-income market by providing portfolio management...

  • Retail Sales Associate

    2 days ago

    Naperville, Illinois, United States Road Runner Sports Full time

    Overview:  JOIN THE FITNESS REVOLUTION!   Road Runner Sports is always looking for experienced Retail Sales Associates (we call them Fit Experts) to join the world’s largest running, walking, hiking, and athletic footwear retailer.   $15.50 $19.50 an hour   About us Road Runner Sports is proud to have been recognized as the 2023 Footwear...

  • Tusk Logistics

    3 weeks ago

    Chicago, Illinois, United States 1871 Member Company Full time

    WHAT IS TUSK LOGISTICS Tusk Logistics is a national network of regional parcel carriers, driving value for Shippers by reducing their dependence on legacy national parcel carriers like UPS and FedEx, and accelerating access to lower prices and faster deliveries. Tusk’s technology is the first of its kind, unlocking capacity and savings from regional...

  • Field Service Engineer

    1 week ago

    Naperville, United States Job Juncture Full time

    As Field Service Representative you will provide on-site service including preventive maintenance, calibration, installation, and training across all product lines in the Central Region. Ideally, you will be located in the Chicago area, but other major cities in the territory may be possible. The base salary range for this position is $32.30 - $36.54 an hour...

  • Tusk Logistics

    3 weeks ago

    Chicago, Illinois, United States 1871 Member Company Full time

    WHAT IS TUSK LOGISTICS Tusk Logistics is a national network of regional parcel carriers, driving value for Shippers by reducing their dependence on legacy national parcel carriers like UPS and FedEx, and accelerating access to lower prices and faster deliveries. Tusk’s technology is the first of its kind, unlocking capacity and savings from regional...

  • Volunteer Role: Associate Board Member for Make-A-Wish Foundation of Illinois

    2 weeks ago

    Chicago, Illinois, United States Make-A-Wish® Illinois Full time

    Organizational Overview: Since being founded locally in 1985, Make-A-Wish Illinois has granted more than 15,000 wishes and continues its mission to share the power of a wish with children in all 102 counties across the state. A wish can be a game-changer for a child with a critical illness. This belief guides us in everything we do at Make-A-Wish. It...

  • Customer Service Rep(09194)

    3 weeks ago

    Naperville, Illinois, United States Domino's Franchise Full time

    Job Description At NRJM, Inc., our team members always come first. Being the best & providing the best requires exceptional team members working together & we need you to help us! As part of our crew, you are responsible for: Operating equipment Prepping products Stocking ingredients from delivery area, work area & walk in cooler Taking telephone...

  • Indirect Regional Buyer

    3 weeks ago

    Plainfield, Illinois, United States Veolia Full time

    Job Description Within Veolia Water Technologies (VWT), the Indirect Regional Buyer will be in charge of the Indirect categories for VWT North America zone (total indirect spend of 24M€ in the USA and Canada). The Indirect Regional Buyer will report both to the Regional CPO and to the Global Indirect Procurement Manager. The functional perimeter covers...

  • Manager, WBYC Call Center

    1 week ago

    Naperville, Illinois, United States Mercedes-Benz of Naperville Full time

    Overview: Position Overview:   As a leader in the automotive industry, AutoNation is looking for an experienced Vehicle Purchase (WBYC) Call Center Manager who can drive the creation and day-to-day operation of our new Vehicle Purchase (WBYC) Call Center in Tempe, Arizona. Supporting our “We Buy Your Car” marketing efforts, this is an opportunity help...

  • Customer Service Specialist

    2 weeks ago

    Naperville, United States Catholic Order of Foresters Full time

    Imagine a professional innovative environment, with one of the country’s leading Catholic Membership organizations. That’s Catholic Order of Foresters (COF). Our collaborative environment, passion for service, and opportunities to serve on various internal committees positively impacting the organization’s culture and personal professional growth makes...

  • TexChange Unbrokered

    3 weeks ago

    Chicago, Illinois, United States 1871 Member Company Full time

    Company Overview: TexChange Unbrokered is a transformative digital marketplace designed to directly connect SMEs within the minerals, metals, agriculture, petroleum, and fabrication & manufacturing sectors. We're eliminating intermediary barriers and fostering a competitive, transparent market environment, leveraging AI and blockchain technology for...

  • Associate Institutional Portfolio Manager

    2 weeks ago

    Naperville, United States PMA Financial Full time

    Job Description Job Description Summary The Associate Institutional Portfolio Manager (Associate IPM) is accountable for managing assigned client relationships and supporting the Institutional Portfolio Management Team. The Associate IPM will also be responsible for supporting the firm’s GIPS processes, building and reviewing pre-trade compliance rules,...

  • Centralized Services Specialist

    2 weeks ago

    Naperville, United States Securitas Electronic Security Inc Full time

    JOB SUMMARY:The Centralized Services Coordinator will be assisting in reviewing associate expense reports for accuracy and compliance to the company T&E policy.Review employee expense reports and comparing details and supported documentation for accuracy and compliance with company T&E policy guidelines.Respond to employee inquiries related to expense...

  • Associate Institutional Portfolio Manager

    1 month ago

    Naperville, United States Pma Financial Network Full time

    Job DescriptionJob DescriptionSummaryThe Associate Institutional Portfolio Manager (Associate IPM) is accountable for managing assigned client relationships and supporting the Institutional Portfolio Management Team. The Associate IPM will also be responsible for supporting the firm’s GIPS processes, building and reviewing pre-trade compliance rules,...

  • Medical Assistant

    3 days ago

    Naperville, Illinois, United States Duly Health and Care Full time

    Overview: Location: Naperville  Hours: Full Time/40 Hours; Monday - Friday 8am-5pm   Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work. Duly Health and Care works to understand what matters most to...

  • Medical Assistant, CMA or LPN

    3 weeks ago

    Naperville, Illinois, United States Duly Health and Care Full time

    Overview: Location: Naperville (and Plainfield if coverage is needed) Hours:  Full-time, Monday-Friday, 8:30-5:00pm; One evening a week, 11:00-7:00pm; Every other Saturday, 7:30-12:00pm   Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations.  We see and support the remarkable in every person...

  • Asst, Medical

    7 days ago

    Naperville, Illinois, United States Duly Health and Care Full time

    Overview: Location: Naperville , IL. May be required to travel to other locations. Department: Ortho Hours:  Mon - Fri 7:00a - 4:30p, Hours can vary Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our...

  • Medial Assistant

    2 weeks ago

    Naperville, Illinois, United States Duly Health and Care Full time

    Overview: Location: Naperville , IL. May be required to travel to other locations. Department: Ortho Hours: Mon - Fri 7:00a - 4:00p, Hours may vary. Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our...