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Jr. Classified Support Technician

4 months ago

Albuquerque, New Mexico, United States Amentum Full time

Amentum is currently seeking a Jr. Classified Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.

You will be a part of a team that provides end-user support with processes for managing and delivering services that are ITIL conformant. The team also resolves incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment).

As a member of the team, you will:

  • Respond to service requests and incident management services, generated by the Service Desk and by customers. Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I and Tier II Technicians.
  • Resolve more complex issues escalated from the Service Desk and reported by the computing customer.
  • Provide set up and medium-to-advanced troubleshooting of video conference equipment.
  • Provide basic to advanced desk side support and troubleshooting skills for Windows and software applications. System administration for Windows desktop.
  • Mac OS and application experience a plus.
  • Troubleshoot virtual desktops as required.
  • Test application compatibility and support cyber initiatives.
  • Work with tier-3 to develop and deliver training to new team members.
  • Review and update knowledge articles applicable to the environment.
  • Assist with project deployment and implementation.
  • Execute virtual machine provisioning.

Minimum Qualifications:

  • Must have a High School Degree and 2 years of experience.
  • Must have an ACTIVE Top Secret or DOE Q clearance.
  • Intermediate-to-advanced MS productivity suite and collaborative applications expertise (e.g., Office, Access/SQL, Visio, SharePoint).
  • Intermediate-to-advanced desktop support and trouble shooting skills for Windows, Mac, Linux/Unix OS, and applications (includes both classified and unclassified support).

Preferred Qualifications:

  • CompTIA Certifications, such as A+ or Network+.
  • Microsoft Certifications, such as MCSA Windows.
  • Apple Certifications, such as ACSP or JAMF Certs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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EEO including Disability/Protected Veterans