Help Desk Support Technician
Found in: Resume Library US A2 - 2 weeks ago
Provide IT technical support in the processes and workflows in the use of Encompass and nCino to end-users to various branches and assist as needed.
Responsibilities:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Ensure all assigned tasks are completed on schedule and fully documented to defined standards.
Ability to quickly become knowledgeable on business processes and system workflows.
Complete assigned tasks and projects while continuing to provide help desk support to end-users.
Utilize technology, including but not limited to; Encompass and nCino, to improve efficiency and the borrower experience.
Maintain a positive and effective work environment.
Perform all other duties and projects assigned.
Qualifications:
Qualifications and Preferences
Certifications in IT
Mortgage lending environment experience preferred (3-5 years of relevant experience of configuration and management of Encompass LOS and nCino)
Working knowledge and understanding of hardware and software technologies.
Self-motivated, results-oriented and a team player.
Excellent verbal, written and interpersonal communication skills.
Strong analytical problem-solving and decision-making skills.
Must be proficient in Microsoft Office products.
Ability to flourish in a fast-paced environment.
EEO/AA/M/F/Veteran/Disability
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