Helpdesk Technician with Security Clearance

4 weeks ago


arlington virginia, United States Zachary Piper Solutions, LLC Full time

Zachary Piper Solutions is seeking a Helpdesk Technician to support the HIRT program on a long-term contract. The Helpdesk Technician will be providing a detailed understanding of Windows and Mac operating systems to provide top-quality system administration. This position is located on-site in Arlington, VA. *** This position requires an Active Secret Clearance*** Responsibilities of the Helpdesk Technician: · Provide Tier I and II Help Desk responsibilities for the systems and accounts · Aid users in new setup of equipment, accounts, and tools · Quickly and efficiently respond to user requests via email, walk-ins, phone calls or other communication · Create and maintain accurate Tickets for Help Desk activities · Keep track of accurate records and maintain a good accounting of assets · Configure and install new technologies and equipment in the lab environment, · Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database. · Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure · Follow and improve standard operating procedures (SOPs) and Work Instructions · Provide support for Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users Qualifications of the Helpdesk Technician: · Must have an active DoD Secret clearance, TS/SCI clearance is preferred · Must be able to obtain DHS Suitability · 1+ years of hands-on Helpdesk experience · Experience with multiple operating systems, to include Windows, Linux/Unix & MacOS · Experience with Asset management practice and principles · Experience using Ticketing systems Compensation of the Helpdesk Technician: · Salary: $60,000 - $65,000 **Depending on experience** · Benefits: Cigna Health, Vision, Dental, 401K, Life Insurance, PTO, Holidays, etc. Keywords: Information technology, IT jobs, VPN, VMware, virtual desktop, tickets, ticketing systems, ticketing, servicenow, help desk, helpdesk, helpdesk technician, tier I, tier II, support, customer support, technical support, IT support, information technology, IT support, hardware, software, ticketing system, remedy, data center, computers, laptop, mobile, mobile phone, transportation, cell phone, landline, wires, wiring, IT infrastructure, hardwire, security, entry level, army, navy, air force, marine, DoD, clearance, cleared, secret, secret clearance



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