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Service Writer

4 months ago

Tuscaloosa Alabama, United States Bens Truck & Trailer Services Full time
Job Description

A Service Writer must provide support to drivers, mechanics and office teams daily as outlined below.

Write-up drivers repair needs

Communicate with the Maintenance Department, Drivers and Driver Managers through the repair process

Advise customers of the required repair and cost estimates

Communicate through email, work order, and verbal explanation

Create, Detail, Close, and Review work orders

Communicate repair needs to obtain proper approval, for repairs, when needed

Manage inventory stock levels

Core and part credit returns

Issue purchase orders

Work in unison with onsite repair providers to prioritize pressing repairs

Prepare warranty part returns and submissions back to manufacturer’s