Associate Director of Qualitative Research

3 weeks ago

Fort Washington Pennsylvania, United States M3USA Full time
Job Description

The mission of the Associate Director of Qualitative Research is to manage and oversee a team of Market Research Project Managers. The individual will be a leader for their team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director of Qualitative Research will also assist with updating processes and internal systems to ensure the team is working as efficiently as possible. This is the ideal role for someone who has management experience in market research, specifically focused on qualitative healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

Managing team of 4-5 project managers and monitoring team KPI’s and workload distribution.

Responsible for providing guidance and mentoring members of the Qualitative team.

Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with the sales team and Client Service staff to address issues and/or make recommendations to improve performance on research projects.

Working closely with the Director of Qualitative Research to adapt, develop and initiate processes, procedures, and system enhancements.

Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.

Monitoring productivity and quality of data collection of their team’s projects.

Overseeing the billing process of the team, and ensuring projects end with expected profitability.

Responsible for creating best practice documents between M3 and some of M3’s key accounts. Will serve as a main point of contact for some of M3’s key accounts on the Qual team. Candidate will need to work closely with Sales and any other department’s lead on the account to ensure a smooth process for the client.

Overseeing the training of new team members and the training needs of current employees.

Responsible for approving PTO, expense reports, and yearly reviews of their direct reports.

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