Dental Receptionist @ Dental Associates FL

Found in: Resume Library US A2 - 2 weeks ago

Lakeland Florida, United States Dental Care Alliance Full time
Overview:
We have an immediate opening for a full time Dental Receptionist for our office located in Lakeland, FL. The Dental Receptionist we hire is preferred to have previous experience working in a dental/and or medical office. Knowledge of dental terminology is a plus We prefer a candidate that is a team player, has a positive attitude with exceptional multi-tasking abilities, and excellent customer service to join our amazing team.

Responsibilities:
The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

Customer Service; acknowledge, smile and greet patients upon arrival/dismissal

Respond to patient questions and or concerns according to DCA Policies

Answering Telephones

Scheduling Appointments

Maintaining Appointment Book

Confirming Appointments

Follow up on no shows/cancellation of Appointments

Register Patients on sign in sheet

Post charges and payments to patient accounts

Checking voice-mail on a daily basis

Maintain a clean and friendly waiting area for patients

Qualifications:
Experience working in a dental, medical, or other health-care office, preferred

Knowledge of insurance plans (HMO/PPO), is a plus

Experience answering telephone

Must have exceptional customer service skills

 

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