Senior Voice Engineer, Network Services, Full-time, Days
2 weeks ago
The Senior Voice Engineer reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Senior Voice Engineer works closely with other technology professionals to monitor voice systems, evaluate impact and troubleshoot problems to implement solutions, and assist in the optimization associated with systems on all voice and data communication issues.
Responsibilities:
Configures, tests, deploys, and maintains/upgrades unified communications/telephony systems
Performs adds/moves/changes and performs preventative maintenance on telephony systems
Proactively monitors and resolves potential service interruptions
Provides Tier 3 support for telecom service requests and repairs received via service tickets
Create and maintain end-user training materials and documentation
Design and implementation of telephony systems and changes throughout the organization
Manages and owns the success or failure of the implementation of telephony systems projects
Procures equipment and maintains inventory levels at standards
Maintains telephone records and procedures and is the responsible owner for such information/documentation
Plans for and designs systems for future growth
Develops a broad working knowledge of the full range of NM IS network platforms
Responds thoroughly and promptly to customer needs as defined in conjunction with our customers
Works effectively in supporting NM IS application teams with project and support activities
Prepares and delivers effective support by seeking a thorough understanding of team, department, and organizational goals and objectives
Mentors and aids in the development of Voice Engineers and Voice Engineer Associates
Provides after-hours support as part of a team on-call rotation
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