Senior Voice Engineer, Network Services, Full-time, Days
3 weeks ago
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job DescriptionThe Senior Voice Engineer reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Senior Voice Engineer works closely with other technology professionals to monitor voice systems, evaluate impact and troubleshoot problems to implement solutions, and assist in the optimization associated with systems on all voice and data communication issues.
Responsibilities:
- Configures, tests, deploys, and maintains/upgrades unified communications/telephony systems
- Performs adds/moves/changes and performs preventative maintenance on telephony systems
- Proactively monitors and resolves potential service interruptions
- Provides Tier 3 support for telecom service requests and repairs received via service tickets
- Create and maintain end-user training materials and documentation
- Design and implementation of telephony systems and changes throughout the organization
- Manages and owns the success or failure of the implementation of telephony systems projects
- Procures equipment and maintains inventory levels at standards
- Maintains telephone records and procedures and is the responsible owner for such information/documentation
- Plans for and designs systems for future growth
- Develops a broad working knowledge of the full range of NM IS network platforms
- Responds thoroughly and promptly to customer needs as defined in conjunction with our customers
- Works effectively in supporting NM IS application teams with project and support activities
- Prepares and delivers effective support by seeking a thorough understanding of team, department, and organizational goals and objectives
- Mentors and aids in the development of Voice Engineers and Voice Engineer Associates
- Provides after-hours support as part of a team on-call rotation
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Chicago, United States Northwestern Medicine Full timeBenefits * $10,000 Tuition Reimbursement per year ($5,700 part-time) * $10,000 Student Loan Repayment ($5,000 part-time) * $1,000 Professional Development per year ($500 part-time) * $250 Wellbeing Fund per year($125 for part-time) * Matching 401(k) * Excellent medical, dental and vision coverage * Life insurance * Annual Employee Salary Increase and...
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Chicago, United States Northwestern Memorial Healthcare Full timeCompany Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the...
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