Patient Access Supervisor

3 weeks ago


Shepherdsville Kentucky, United States UofL Health Full time
Overview:
We are Hiring

 

Location: 1903 West Hebron Lane, Shepherdsville, KY 40165

 

Shift: 1st Shift 

 

About Us

UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.

 

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

 

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

 

Job Summary

The Patient Access Supervisor is responsible for overseeing the registration of inpatient, outpatient and ER encounters.  The supervisor

Ensures that accurate demographic information and signatures for all forms are obtained.

That all 3rd party Health insurance payer requirements for eligibility, authorizations and referrals are obtained on inpatient and outpatient cases as required by area of service.

Meets with staff on a daily, weekly, monthly basis to educate staff on core standards, AIDET, processing procedures to ensure that excellent quality information is obtained while portraying excellent customer service.

The Patient Access Supervisor interacts with the all departments of the hospital.  The supervisor projects a manner that is perceived as courteous and professional in all aspects of the job including dealing with patients and families. The supervisor assists in orientation and training of new staff and the cross training of current staff.  The supervisor will monitor attendance and employees’ core standards and initiate disciplinary procedures according to the progressive and attendance policies of University of Louisville Hospital.  The supervisor will complete all orientation and annual evaluations for all employees that work in the area that is supervised.  The supervisor will be responsible for entry of staff’s time into payroll system.  The supervisor will provide age-appropriate services to: neonate (birth to 12 months), pediatrics (1 to 11 years), adolescents (12 to 17 years), adults (18 to 65 years), and geriatrics (66 + years). 

Responsibilities:
Responsible for determining staff’s work assignments.

Monitors staff’s work, including registrations and financial documentation to ensure eligibility, authorizations, and referrals are obtained accurately and timely.

Attends intra-departmental and specialty departments meetings.

Oversees the arrangement of coverage for absent employees and employees on vacation.

Trains new employees and ensures continuing education of current employees.

Initiates and recommends disciplinary actions for staff including attendance guidelines.

Performs orientation and annual evaluations of employees supervised.

Conducts staff meetings as necessary to create a team approach. Ensures staff are aware of all processing guidelines and work as a team to project a positive image for both the patient and/or family.

Educates and oversees the financial counseling discussions and guidance to patients and families, especially in up-front collections.

Develops Policies and Procedures detailing departmental functions as necessary.

Conducts initial interviewing and screening of potential employees with the final decision to be shared with the Patient Access Manager.

Adjusts and prepares payroll system for supervised employees.

Communicates with other departments on a regular basis.

Monitors staff to ensure they are portraying excellent customer service.

Performs other duties as assigned.

Contributes to the accomplishment of department and hospital objectives.

Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.

Qualifications:
High School Diploma or equivalent required

PC literacy, must be able to type 30 wpm with a 95% accuracy

Excellent organizational, oral & written communication skills required

Three years of relevant patient access or billing experience required (preferably in a hospital, to include billing of third party payers, computer systems, authorizations/referrals retrieval, building teams, counseling staff, familiarity with entitlement programs, and up-front collections.)

KNOWLEDGE, SKILLS, & ABILITIES

Must be dependable, professional and a team player

Critical thinking skills

Solid oral and written communication skills

Ability to multi-task and be flexible with job demands

Energetic, motivated individual that connects well with people



  • Louisville, Kentucky, United States Norton Healthcare Full time

    Responsibilities: The Supervisor, Access Center-Practice Services will be responsible for overseeing a team within the Norton Healthcare Access Center and will provide oversight of department functions including: scheduling of patient appointments, communicating patient requests through the electronic medical system, conferencing patient inquiries to the...


  • Louisville, Kentucky, United States Norton Healthcare Full time

    Responsibilities:  This incumbent’s responsibilities include: providing Patient Access management and staff expertise and support in content, delivery and scheduling of system, operational, and soft skills training, and project facilitation. A subject matter expert in Patient Access Meditect ADM or Epic training, Point of Service, Insurance verification...


  • Prestonsburg, Kentucky, United States Appalachian Regional Healthcare, Inc. Full time

    Overview: The Patient Access department is staffed 24 hours a day with personnel directly responsible for pre-registration insurance verification, scheduling, and registration of all inpatients and outpatient into the organization. Arranges for the efficient and orderly admission of inpatients and registration of individuals who have hospital-based...


  • Shepherdsville, United States McKesson Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happ Operations Supervisor, Operations, Operations Manager, Supervisor, Shift, Total Rewards, Manufacturing,...


  • Louisville, Kentucky, United States UofL Health Full time

    Overview: WE ARE HIRING! Location: 220 Abraham Flexner Way Louisville, KY 40202 1st Shift    About Us UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center. With more...


  • Louisville, Kentucky, United States UofL Health Full time

    Overview: WE ARE HIRING! Location: 2020 Newburg Road Louisville, KY 40205  Shift: 3rd Shift     About UofL Health  UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000 providers in Louisville and the...


  • Louisville, Kentucky, United States UofL Health Full time

    Overview: WE ARE HIRING! Location: 220 Abraham Flexner Way Louisville, KY 40202  About UofL Health  UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000 providers in Louisville and the surrounding...

  • HIM Technician

    3 weeks ago


    Shepherdsville, Kentucky, United States UofL Health Full time

    Overview: WE ARE HIRING! Location:1903 W. Hebron Lane, Shepherdsville, KY 40165 About Us UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center. With more than 12,000...


  • Louisville, Kentucky, United States UofL Health Full time

    Overview: We are Hiring at UofL Hospital Location: 530 South Jackson Street, Louisville, KY 40202 Shift Options: Full Time, First Shift   About UofL Health  UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more...


  • Louisville, Kentucky, United States UofL Health Full time

    Overview: We are Hiring at UofL Health-Jewish Hospital! Location:  200 Abraham Flexner Way Louisville, KY 40202 Shift:  2nd shift/Full Time About Us UofL Health is a fully integrated regional academic health system with eight hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000...


  • Hazard, Kentucky, United States Appalachian Regional Healthcare, Inc. Full time

    Overview: The Patient Services Advocate functions in a patient communication role. Facilitates patient access to care throughout the registration, scheduling, and communicative processes. This role sets the tone for the entire patient experience by greeting patients and visitors and directing them accordingly, as well as all other patient access...


  • Lexington, Kentucky, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...


  • Lexington, Kentucky, United States CommonSpirit Health Full time

    Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...


  • Louisville, Kentucky, United States Norton Healthcare Full time

    Responsibilities: Bi-lingual in Spanish & English speaking preferred.    The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton...


  • Louisville, Kentucky, United States Norton Healthcare Full time

    Responsibilities: The primary function of the Patient Navigator - Oncology is to guide patients through the health care system by assisting with access to care issues, developing relationships with service providers, tracking interventions, tracking outcomes and follow-up. Educates patients and families on diagnosis and recommended treatment options...


  • Shepherdsville, United States QCHC Inc Full time

    Basic Function and Scope of Responsibilities: Under the supervision of the Site Administrator/Coordinator the Licensed Practical Nurse (LPN) provides nursing services to patients within a correctional environment. The LPN delivers nursing care as directed by the Physician within the scope of the State Board of Nursing Practice for the LPN.Pay Rate:...


  • Shepherdsville, Kentucky, United States QCHC Inc Full time

    Basic Function and Scope of Responsibilities: Under the supervision of the Site Administrator/Coordinator the Licensed Practical Nurse (LPN) provides nursing services to patients within a correctional environment. The LPN delivers nursing care as directed by the Physician within the scope of the State Board of Nursing Practice for the LPN.Pay Rate:...


  • Shepherdsville, United States LHC Group Full time

    Summary We are hiring for a Licensed Practical Nurse in Shepherdsville, KY. At Caretenders, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy themeaningful connections that come from it: for the whole patient, their families,each other, and the communities we serve-it truly is all about helping people. We strive to offer...

  • HIM Technician

    2 weeks ago


    Shepherdsville, United States UofL Health Full time

    Job Summary : This position is responsible for all activities that enable protected health information (PHI) to undergo processing and committal to permanent electronic storage in the Electronic Medical Record (EMR), while preserving the integrity of patient’s Legal Health Record (LHR) for future retrieval and accessibility. Responsible for prepping,...


  • Louisville, Kentucky, United States UofL Health Full time

    Overview: We are hiring an Outpatient Clinical Supervisor at UofL Health - Frazier Rehab on our NeuroRehab team Location: 200 Abraham Flexner Way Lou, KY 40202 Shift Options: Full Time 1st shift     Responsibilities: This position is responsible for supervising operational activities and providing clinical management of physical therapy to the patient...