Patient Access Advocate

4 weeks ago


Chesterfield Missouri, United States EVERSANA Full time
Job Description

THE POSITION:

The purpose of this position is to support patient advocacy for the assigned program. The Advocate

partners with the client’s Sales teams to help educate and raise awareness among health care providers on

available services and treatment choices. The Advocate also works with internal teams to help resolve

patient issues, assist with training and often provides education and support to newly diagnosed patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams.

These results are achieved by:

 Manage assigned territory by collaborating with the Sales team to meet with key physicians and

other healthcare professionals, promote the value of the Service Model, increase disease

awareness and promote screening according to disease specific guidelines.

 Provide one on one support for newly diagnosed patients as needed

 Follow HIPPA security policies and procedures

Page 2 of 3 CONFIDENTIAL ERD-3-01b, Job Description

Template, Rev. 9.1, Eff.

02/21/2019

 Attend patient group meetings, conferences and events

 Provide support with patient or provider issues that arise

 All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions of this position.

EXPECTATIONS OF THE JOB:

 Assist in developing and providing training with both the internal and client sales teams

 Foster ongoing client relationships by traveling with Client Sales Force, meeting their healthcare

provider-customers and personalize the disease by sharing their experience

 Provide first dose update and review of completed patient onboarding to Sales Representatives

 Maintain and strengthen relationships with patient “not for profit” organizations

 Contact new patients as necessary as an adjunct to the enrollment process

 Communicate all issues/concerns/escalations/successes to the Advocate Manager

 Identify opportunities for program improvement, including soliciting patient and client feedback

 Travel 40- 60% for field work with client Sales force, patient events and appropriate other

conferences and meetings

The above list reflects the general details necessary to describe the expectations of the position and shall

not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.



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