Surgery Scheduler

3 weeks ago


Rockford Illinois, United States Mercyhealth Full time
Overview:
Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:

Employee engagement, empowerment and growth

Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better

An atmosphere of caring and quality that cascades throughout the organization

Surgery Scheduler - Orthopedic Clinic, Rockford IL

80 Hours/2 Weeks

Monday - Friday, Day Shift

Responsibilities:
Coordinate surgery/procedure schedule and communicates with physician pertinent medical information needing attention prior to surgery. Where applicable, order necessary surgical supplies or equipment where not provided by surgery department (i.e.: implants, bariatric beds, etc.).

Perform pre-certification per written request of provider and insurance company requirements. Ensure all required consent forms have been signed.

Schedules pre- and post-op appointments for patient, including history and physical, pre-anesthesia assessment, and other appointments as needed.

Provide patients and families with general information and answer general questions regarding surgery/procedure and preparation requirements, documenting each encounter. Refer medical questions or concerns to appropriate medical staff.

Confirm next day surgery/procedure schedule with hospital and patient.

Perform billing quotes/payment plans per Mercyhealth Cash Collection Policy.

Prepare surgical charge tickets for provider. Monitor billing system to ensure charges have been submitted.

Assist with quality data abstraction and report generation as requested.

Other duties as assigned.

Education and Experience:
High School diploma or equivalent

Completion of Medical Terminology course or two years medical office or medical billing experience.

Minimum one year experience with data entry/databases and telephone customer service.

Knowledge of Epic and/or Athena preferred

Medical front office experience, including scheduling appointments and working with insurance billing preferred.

Coding experience and/or certification preferred.

Culture of Excellence Behavior Expectations:
To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.


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