Manager, Clinical Information Systems, Service Line – Access and Patient Experience, Full-time, Days

Found in: Resume Library US A2 - 2 weeks ago

Chicago Illinois, United States Northwestern Memorial Healthcare Full time
Job Description

Manager, Clinical Information Systems - Service Line – Access and Patient Experience

The Manager, Clinical Information Systems reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Manager, Clinical Information Systems is responsible for the management and optimization of the Northwestern Medicine EHR systems. The Manager will play a central role in ensuring Northwestern Medicine’s EHR systems are operating effectively, and will actively coordinate across multiple clinical, research, and administrative departments, as well as regularly engage end users to improve experience. Additionally, this manager is responsible for policy and procedure compliance, and adhering to departmental metrics.

Responsibilities:

Consults and works directly with clinical, research, and administrative departments to determine EHR requirements and optimization needs

Leads to help resolve EHR system and operating issues

Leads to establish a team that installs and integrates EHR software and apps, supports training documentation, supports end users, and designs user-friendly interfaces and functionalities

Knowledge of Cloud Computing and SaaS

Plan, coordinate, assign, and account for the work of Systems staff

Coordinate the development of annual systems plans

Supports the delivery of work leveraging Agile, Scrum, and / or Kanban

Monitor, measure, and report customer service levels against agreed upon performance standards

Demonstrate the ability to “get things done”, effectively direct the execution of the projects to support the achievement of successful, on-time and on-budget delivery of IT commitments.

Manage resource agility/versatility for all direct reports and assist with progression of employee career paths

Manage vendor relationships, contracts, and contract management policies for cost-effectiveness, negotiate licensing agreements, plan for major software/infrastructure upgrades, and ensure that service management processes are used.

Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate

Manage operating and capital budgets to meet NMHC budget goals

Unquestionable integrity, credibility and character and demonstrated high moral, ethical behavior

Additional Functions 

Present to NM operational leadership meetings.

Present at industry conferences as needed.

Represent NM at local user groups and symposiums.

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