Patient Service Coordinator
2 weeks ago
PURPOSE AND SCOPE: The Patient Service Coordinator functions as the primary contact for FreseniusRx customers/patients placing the orders for the patient, collaborating and communicating with other departments to ensure unimpeded resolution of customer/patient issues and special projects. The incumbent ensures that patient pharmacy needs are fulfilled in a timely, accurate, and service oriented manner and handles refill orders and transfers incoming calls to specialized departments. PRINCIPAL DUTIES AND RESPONSIBILITIES: + Act as the primary liaison between the FreseniusRx customer and all FreseniusRx departments collaborating with department personnel such as the Prescription Specialists and Pharmacists to ensure that all the patient's questions and prescription needs are met. Transfer calls to specialized departments, as necessary. + Initiate communication with customers/patients by phone to set up new or existing prescription orders. + Field incoming calls from customer/patients on a daily basis. + Contact the pertinent customers/patients on a monthly basis to confirm current prescriptions, changes in prescriptions, or any additional prescriptions. + Review patient's medication needs and advises of early/late refills due in Pharmacy Management System (per prescriptions from physicians). + Inform customer of any changes or delays in their order due to product shortages, product changes, recalls, or backordered and discontinued products. + Determine the best delivery method based on the customer "remaining days" supply, delivery location, cost, and product stability. + Resolve all order discrepancies interfacing with the appropriate FreseniusRx departments to ensure resolution. + Update Pharmacy Management System patient/customer records with all appropriate and necessary documentation. + Responsible for Medication Profiles and entering and completing enrollment forms. + Review medication shipment activity and recommends inactivation when indicated. + Ensure prescription validity with the patient. + Print medication summary profile in the Pharmacy Management System database for customers, upon request. + Serve as the liaison between patients and FreseniusRx regarding all service related issues. + Research, investigate, and resolve order delivery issues. Verifies correct information and obtains input from appropriate team or individual for prompt resolution. + Initiate discussion with patients, as necessary, regarding accounts receivable balances if status jeopardizes service delivery. + Direct appropriate questions to specific team or individual. Escalates complex issues to supervisor as necessary. + Educate patients regarding FreseniusRx services and procedures to appropriately set expectations and ensure a positive patient experience. + Adhere to and maintains all compliance and regulatory requirements. + If related certification such as Pharmacy Technician Certification is obtained, may assist Pharmacists with dispensing, as necessary, and in accordance the Tennessee Board of Pharmacy Regulations. + Make suggestions to enhance processes. + Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations. + Assist with various projects as assigned by direct supervisor. + Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION: High School Diploma required EXPERIENCE AND REQUIRED SKILLS: + 1 - 2 years' related experience. + Healthcare or pharmacy experiences, preferred. + Previous call center experience, strongly preferred. + Understands the importance of, and demonstrates a customer service philosophy. + Bilingual (Spanish and English), preferred. + Proficient in word processing and spreadsheet software such as Microsoft Excel and Word. + Develop a working knowledge of pharmacy dispensing regulations, data systems, billing practices and policies, and standard medical abbreviations and terminology. + Ability to work independently, under general supervision. + Ability to effectively prioritize work load to efficiently meet established deadlines. + Excellent written and verbal communication skills. + Excellent organizational and analytical skills. + Detail oriented. EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
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Patient Service Coordinator
2 weeks ago
Atlanta, United States Fresenius Medical Care Holdings, Inc. Full timePURPOSE AND SCOPE:The Patient Service Coordinator functions as the primary contact for FreseniusRx customers/patients placing the orders for the patient, collaborating and communicating with other departments to ensure unimpeded resolution of customer/patient issues and special projects. The incumbent ensures that patient pharmacy needs are fulfilled in a...
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Patient Service Coordinator
1 week ago
Atlanta, United States Fresenius Medical Care Full timePURPOSE AND SCOPE: The Patient Service Coordinator functions as the primary contact for FreseniusRx customers/patients placing the orders for the patient, collaborating and communicating with other departments to ensure unimpeded resolution of customer/patient issues and special projects. The incumbent ensures that patient pharmacy needs are fulfilled in a...
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Patient Service Coordinator
2 weeks ago
Atlanta, United States Fresenius Medical Care Full timePURPOSE AND SCOPE: The Patient Service Coordinator functions as the primary contact for FreseniusRx customers/patients placing the orders for the patient, collaborating and communicating with other departments to ensure unimpeded resolution of customer/patient issues and special projects. The incumbent ensures that patient pharmacy needs are fulfilled in a...
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Patient Care Coordinator
7 days ago
Atlanta, United States Jewish Family & Career Service Full timeJob Type Full-time Description Jewish Family & Career Services of Atlanta (JF&CS) offers best-in-class, person-centered programs and resources to transform lives. Building on our 125-year history, we are here to help individuals and families of all faiths live to their full potential. Guided by Jewish values, we are a welcoming community , and our...
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Patient Services Coordinator
6 days ago
Atlanta, United States Emory Healthcare Full timeOverview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:...
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Patient Services Coordinator
7 days ago
Atlanta, United States Emory HealthcareEmory University Full timeOverview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We...
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Patient Services Coordinator
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Atlanta, United States PT Solutions Physical Therapy Full timeJob Overview & Responsibilities: PT Solutions Physical Therapy is a physical therapist-owned private practice. With points of service across the US, we work to create authentic connections with our patients to redefine recovery. Our Patient Services Coordinators (PSCs) support our clinicians as they strive to serve their patients using research-driven...
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Patient Service Coordinator
1 day ago
Atlanta, United States Emory Healthcare Full timeOverview: Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: ...
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Patient Care Coordinator
7 days ago
Atlanta, United States Village Podiatry Centers Full timeJob DescriptionJob DescriptionAbout Us Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. We put...
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Patient Care Coordinator
7 days ago
Atlanta, United States Wellbe Senior Medical Full timeJob Summary: Our Patient Care Coordinator (PCC) are part of a team that provides compassionate care to the frailest elderly who suffer from chronic and acute illnesses or injuries living in their homes. Our PCC is responsible for answering incoming and making outgoing calls, helping coordinate care with the rest of the medical team, scheduling patient...
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Patient Care Coordinator
2 days ago
Atlanta, United States Inception Fertility Full timePosting Details Job Details Description Our friendly, experienced Patient Care Coordinator will be responsible for initial patient contact following the physician consultation. The Patient Care Coordinator will be responsible for the full coordination of all prescreening requirements for IUI, IVF, FET treatment cycles up to the point...
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Patient Care Coordinator
4 weeks ago
Atlanta, United States Kalos Facial Plastic Surgery LLC Full timeAs a Patient Care Coordinator, you will be the first point of contact for prospective patients. You will have in depth discussions about the benefits of procedures patients inquire about. You will be responsible for responding to new patient leads by email, phone, and even social media. You will also be responsible for ongoing patient care in the practice...
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Patient Care Coordinator
4 weeks ago
Atlanta, United States Ottobock SE & Co. KGaA Full timeProCare Prosthetics' goal is that our patients feel known, educated, and prepared for the journey ahead. We collaborate with our patients throughout the entire process, innovating to build a custom prosthesis that will provide optimal fit and function. We ensure each step takes them where they want to go. In 2021, ProCare joined Ottobock Patient Care....
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Patient Care Coordinator
4 weeks ago
Atlanta, United States Kalos Facial Plastic Surgery LLC Full timeAs a Patient Care Coordinator, you will be the first point of contact for prospective patients. You will have in depth discussions about the benefits of procedures patients inquire about. You will be responsible for responding to new patient leads by email, phone, and even social media. You will also be responsible for ongoing patient care in the practice...
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Patient Care Coordinator
2 months ago
Atlanta, United States Kalos Facial Plastic and Reconstructive Surgery Full timeAs a Patient Care Coordinator, you will be the first point of contact for prospective patients. You will have in depth discussions about the benefits of procedures patients inquire about. You will be responsible for responding to new patient leads by email, phone, and even social media. You will also be responsible for ongoing patient care in the practice...
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Patient Services Coordinator
4 days ago
Atlanta, United States Emory Healthcare Full timeOverview: At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. Were empowered to influence change for, and with, our patients, their families, the community and each other. As one of the...
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Patient Care Coordinator
10 hours ago
Atlanta, Georgia, United States The Judge Group Inc. Full timeLocation: REMOTESalary: $17.00 USD Hourly - $19.00 USD HourlyDescription: Our client is currently seeking a Patient Care Coordinator to work REMOTESchedule: M-F (8am - 5pm) This job will have the following responsibilities:Benefit checksEligibility checksHealth plan evidence of coverage validationCoordinator level review Qualifications &...
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Patient Care Coordinator/Dental Assistant
2 weeks ago
Atlanta, United States Jerry Richman DDS Full timeJob DescriptionJob DescriptionThe Patient Coordinator/Dental Assistant will be responsible for general clinic administrative work and maintenance, as well as completing lab work under the direction of the dentist. The Patient Coordinator/Dental Assistant’s primary responsibility is to prepare the examination rooms for appointments by sterilizing...
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Ancillary Services Coordinator
7 days ago
Atlanta, United States HR Partners Full timeJob DescriptionJob DescriptionEstablished Respiratory practice in Northern Georgia seeking an Ancillary Services Coordinator for its main office in Cartersville.We are a private practice offering a friendly and supportive work environment with growth potential. We offer professional development and are looking for qualified applicants eager to further...
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Emergency Department Patient Care Coordinator
1 month ago
Atlanta, United States NCH Healthcare Full timeJob Summary: The Emergency Department Patient Care Coordinator is responsible for facilitating efficient patient flow through the ED. They will delegate care to the ED care teams and oversee all incoming and outgoing clinical flow. The ideal candidate will have 2+ years of experience in an ED or similar acute care setting and possess all necessary...
