iGaming Casino Surveillance

3 weeks ago


Atlantic City New Jersey, United States Evolution Americas Full time
Job Description

Ensuring that all tables are operational without interruptions and in the respective language

Ensure appropriate number of staff are present for each shift and of relevant nationality

Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason

Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity

Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game

Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging and escalating all alerts as necessary

Work with internal systems (JIRA, TTS, WIKI, etc.)

Recording all events related to major incidents in TTS and producing post resolution incident reports

Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products

#EVONJL



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