Customer Success Analyst

4 weeks ago

New York, United States Playtech Full time
Job DescriptionJob DescriptionCompany Description

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.


Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.
 

Job Description

Playtech is seeking a US iGaming Customer Success Analyst to join our Operation Team in the US. The Customer Success Analyst will work with the Customer Success Management team. You will support CSM team with a deep knowledge of the customers’ business model and product offering and develop strategies and plans to ensure that customers optimize Playtech products. The Customer Success Analyst will also establish and maintain close relationships with various departments across the global Playtech organization.

Qualifications

  • Possess knowledge of US iGaming industry landscape and competitors’ products and developments, as well as regulatory frameworks and compliance
  • Support with day-to-day business operations to ensure PT content is released on schedule.
  • Gather, review, and analyze iGaming business and industry data, including KPI’s, billing, promotion, and other key metrics using data analytics tools.
  •  Produce reports/slides to summarize the business performance. 
  • Maintain documentation regarding various projects, process flows, and operations.
  • Serve as a liaison between business and other project stakeholders.
  • Present findings, recommendations, and project updates to various audiences.

Qualifications:

  • Proven experience as a Business Analyst or similar in a related role 
  • Strong analytical, problem-solving, and critical thinking skills
  • Excellent communication skills and interpersonal abilities
  • Proficiency in requirement-gathering techniques, creating reports, and documentation.
  • Ability to collaborate effectively with cross-functional teams.
  • Knowledge of relevant tools such as JIRA, Confluence, and Proficient in Microsoft Office
  • BA in Business Administration or equivalent (BSc also acceptable)
  • Must be knowledgeable and capable of working in a global organization.
  • iGaming industry experience an asset
  • This position may require travel (estimated travel

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