Retail Shop Manager on Duty, Sports Club Orange County

4 weeks ago

Irvine California, United States Equinox Full time
Job Description

We are looking for energetic, creative, and enthusiastic Retail Shop Managers-on-Duty to join the Equinox team at its state-of-the-art location in Irvine. This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization. 

The MOD helps direct and motivate the sales team in one Equinox Shop, ensuring the highest level of customer service, a total customer experience, and operational excellence. The MOD takes direction from the Regional, District or Area Shop Manager and the Assistant Manager on business strategy and action plans to ensure maximum productivity and compliance with all company policies and procedures. 

 

Responsibilities include, but are not limited to the following:

SALES & SERVICE:

Achievement of assigned monthly sales goals (individual contribution to total monthly store goal)

Coaches and develops Shop Associates in selling tactics, tools and understanding key business metrics

Ensure an unparalleled customer experience for all visitors to The Shop and to Equinox

Maintain knowledge of all club and Shop services, programs and products

OPERATIONAL EXCELLENCE:

Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies

Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks

Assists Regional, District Manager with hiring, training, coaching and development of Shop staff

Assists Regional, District Manager with scheduling and shift coverage

PRODUCT & PRESENTATION:

Ensures that both The Shop and the Shop staff is reflective of the company brand standards; i.e., through proper execution of merchandising and marketing direction, and through adherence to The Shop dress code

Enforces and maintains excellent housekeeping and organizational standards on sales floors, at cash wraps and in stockrooms

PROFESSIONAL DIMENSION:

Builds effective relationships and partnerships with fellow employees, colleagues, supervisors and clients

Maintains working knowledge of happenings and general standards and practices outside of The Shop, in other departments to encourage camaraderie and team spirit

Complies with and enforces all company policies and procedures; embraces and supports company initiatives

Communicates clearly and effectively at all levels with both tact and diplomacy

 

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