Player Services Lead Rep

3 weeks ago

Biloxi Mississippi, United States Golden Nugget Full time
Overview:
A Player Service Representative is responsible for assisting customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, Golden Nugget documents, negotiable instruments, and ambassadors of company good will. This role also sells gambling chips, tokens, or tickets to casino patrons, pay out jackpots and manages credit applications.  

Responsibilities:
Sale and redemption of casino chips and coin for cash (chips, foreign chips) and other like money items 

Issuance and redemption of Markers 

Customer deposits/withdrawals 

Cashing of checks utilizing computer terminals 

Establish new computer accounts and process document requirements for credit, check cashing with policy and regulatory guidelines 

Balancing assigned funds 

Create and issue Players Club cards and promote the program and related promotions 

Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information 

Ensure the protection of customer’s rewards and credit lines 

 

Qualifications:
Minimum of one year of cash handling experience  

Ability to operate a computer terminal and communicate with the public in a clear and friendly manner 

Knowledge of 10 key, balancing of banks 

Solid decision-making, organization, and interpersonal skills 

Ability to thrive in a fast-paced multi-tasking, hands-on environment 

Minimum age is 21 years old and must be able to obtain MS gaming badge

 

What we offer you: 

Multiple benefit plans to suit your needs 

Paid Time Off 

401K 

Opportunities for advancement 

Positive and respectful work environment where diversity is valued 

Generous employee discounts on dining, retail, amusements, and hotels 

Community volunteer opportunities 

 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

Posted Salary Range:
USD $15.00 - USD $15.00 /Hr.

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