Affordable Assistant Community Director

4 weeks ago

Baltimore Maryland, United States FPI Management, Inc. Full time
Job Description

The Assistant Community Director is fully accountable in assisting the Community Director with the day-to-day property operations, and managing the asset to meet the client's expressed operational and financial goals. Assists with the supervision of on-site staff, which may include: Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s)/Porter(s), Painter(s), and Cleaner(s)/Housekeeper(s).

Pay: $27 / Hour

DUTIES AND RESPONSIBILITIES

Client RelationsCarry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objective and expectations

CommunicationMaintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI

Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems

Employee ManagementOperate the property in the absence of the Community Director

Responsible for training and onboarding of new leasing team members

Leasing/OccupancyMaintain occupancy levels as established by owner/budget expectations

Exhibit professional leasing techniques

Assist with the completion of the monthly Market Surveys and analysis

Implement advertising and marketing strategies for the apartment community as needed 

Exhibit closing ratios in regards phone and walk-in traffic per FPI policy

Ensure that all online marketing sources are updated (e.g., Craigslist) daily

Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.

Assist with the implementation of resident retention programs

Ensure the safety, comfort and privacy of all property residents

Ensure move-in orientation is completed consistently with new residents 

Revenue ManagementAssists the Community Director in maximizing revenue potential of the property through the management of lease expirations and timely turnover

Assists the Community Director with the management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies

Accurately processing vendor invoices and managing accounting month end

Reporting and Document Management  Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures 

Responsible for the daily integrity and confidentiality of resident files

Ensure that documents and reporting systems are maintained, updated, and organized

Meet all periodic reporting requirements as requested/required e.g., Month End, Weekly Reports, Collection/Eviction Files etc.

Assist in budget preparation and delivery

Risk ManagementEnsure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.

Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.

React calmly and professionally in emergency, emotional and/or stressful situations.

Facility Maintenance Assist residents with reporting of maintenance needs.

Document facility and maintenance needs and ensure timely completion.

Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.

Follow up on maintenance requests to promote resident communication and satisfaction.

OtherConsistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.

Comply with all Fair Housing Laws and FPI policies and procedures.

Promote a professional image by adhering to FPI Management's Dress Code Policy.

Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.

Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).

Perform any and all functions as directed by the supervisor, including special project assistance.

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