Office Coordinator- Dialysis Access Clinic

4 weeks ago


Huntsville Texas, United States Huntsville Memorial Hospital Full time
Under general supervision of the Clinic Manager, the Office Coordinatoris responsible for timely and accurate scheduling, insurance eligibility and verification, referrals and authorization, point of service collection, and service line marketing.  This individual is fully competent to independently provide all administrative and front desk needs of the specialty provider(s).  Supports the providers and clinicians by handling all telephone calls in to the clinic, provides excellent service to patients and visitors to ensure the integrity of clinical care and promotes patient safety. Provides outreach to dialysis centers in the service area to promote the providers and gain referrals.  These duties, performed according to established policy and procedure, result in a positive clinic experience for patients and providers, and ensure the success of the revenue cycle.

ESSENTIAL JOB FUNCTIONS

Every effort has been made to make this job description as complete as possible.  However, it in no way states or implies that these are the only duties the incumbent will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

Develops and maintains relationships with dialysis centers to promote the provider(s) and services.

Develop basic knowledge of the dialysis access management service line, provide community outreach and marketing support for the clinic.

Schedules and inputs all appointments in the scheduling module in a timely and efficient manner.  Manages cancellations and additions to schedule in accordance with established parameters.

Ensures all pre-visit activities are scheduled or completed.

Professionally greets all patients and visitors, obtains patient identification and insurance information to initiate admissions process.  Completes registration according to established protocol, ensuring the integrity of the patient’s record Ensures appropriate signatures are included on all necessary forms in accordance with HMH policies and procedures.

Assembles, files and maintains patient medical records and financial records in a confidential and secure manner.   Print patient schedule and pull patient charts daily.

Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.  Flags patient accounts as necessary for past due balances, incorrect demographics, and other critical notifications as needed. 

Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.  Confirms that insurance documentation, eligibility and verification, and referral/authorization requirements are met.

Ensures accuracy when scanning and filing documents and completes within 24 hours of completed visit, including physician reports to referral sources.

Communicates all changes in patient information and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.

Calculates patient cost and performs point of service collection in accordance with upfront collection policy and procedure, collecting self-pay portions, co-payments, and past due patient portions at the time of check in; all other collections to be collected at discharge.

Maintains cash drawer in accordance with established procedures. Participates in the daily reconciliation of cash collected and daily deposit as assigned.

Maintains a clean and orderly waiting area and workspace.  Performs office open and close tasks as assigned (lights, equipment, door locks, etc.).  Cordially greets patients immediately upon their arrival.  Courteously answers telephone calls by the third ring.  Delivers accurate messages in a timely manner.

Follows Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).

Abides by the HMH Legal Compliance Code of Conduct. 

Maintains a safe work environment and reports safety concerns appropriately.

Performs all other related duties as required and assigned.

LATITUDE, CONTACTS/INTERACTIONS

All positions of Huntsville Memorial Hospital are part of an interdisciplinary team, and as such, participate in the care and service delivery process through effective interaction with other team members.  Primarily interacts with hospital staff, medical staff, patients, and visitors.

Requirements

Education: High school diploma or GED required.

Experience: Prior related experience.

Required Skills: Excellent computer skills, oral and written communication and customer service skills.  Critical thinking ability to effectively facilitate interactions with physicians, healthcare team members, payers, patients and families.  Ability to prioritize work in a fast paced environment with minimal supervision.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Frequent: sitting & reaching.

Occasional: standing, walking, lifting, carrying & pushing.

Visual and hearing acuity required.  Work is inside, with good ventilation and comfortable temperature.

Possible exposure to: toxic/caustic chemicals or detergents, communicable diseases, blood borne pathogens.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off

Short Term & Long Term Disability

Training & Development

Wellness Resources


  • Dialysis Attendant

    3 days ago


    Huntsville, United States Huntsville Hospital Full time

    The dialysis attendant provides patient transport to and from the dialysis department via wheelchair or bed. The dialysis attendant works under the direction of the RN. The responsibilities of the dialysis attendant include providing direct patient care and maintaining patient care standards. Must demonstrate the ability to work with people from diverse...


  • Austin, Texas, 78701, Travis County, TX, United States Fresenius Medical Care Full time

    POSITION FEATURES:Float PositionAustin AreaAbout this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis treatment...


  • Fort Worth, Texas, 76104, Tarrant County, TX, United States Fresenius Medical Care Full time

    POSITION FEATURES:Float positionFort Worth AreaAbout this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis...


  • El Paso, Texas, 79901, El Paso County, TX, United States Fresenius Medical Care Full time

    POSITION FEATURES:Float PositionEl Paso AreaAbout this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis...

  • Lead Charge Nurse

    5 days ago


    Fort Worth, Texas, 76104, Tarrant County, TX, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE:Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Ensure quality patient care while maintaining cost-effective clinical operations in accordance with all legal, compliance, and regulatory requirements and...

  • Lead Charge Nurse

    5 days ago


    El Paso, Texas, 79901, El Paso County, TX, United States Fresenius Medical Care Full time

    POSITION FEATURES:*Dialysis experience requiredPURPOSE AND SCOPE:Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Ensure quality patient care while maintaining cost-effective clinical operations in accordance with all...

  • Lead Charge Nurse

    6 days ago


    Fort Worth, Texas, 76104, Tarrant County, TX, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE:Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Ensure quality patient care while maintaining cost-effective clinical operations in accordance with all legal, compliance, and regulatory requirements and...

  • Dialysis Attendant

    5 days ago


    Huntsville, AL, United States HH Health System Full time

    The dialysis attendant provides patient transport to and from the dialysis department via wheelchair or bed. The dialysis attendant works under the direction of the RN. The responsibilities of the dialysis attendant include providing direct patient care and maintaining patient care standards. Must demonstrate the ability to work with people from diverse...

  • Lead Charge Nurse

    5 days ago


    Fort Worth, Texas, 76104, Tarrant County, TX, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE:Supports FMCNA's mission,vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including followingall regulatory and FMS policy requirements. Functions as the hemodialysis team leader in the provisionof chronic hemodialysis care and treatment. Provides day to day direction and supervision to...

  • Medical Matron

    3 weeks ago


    Texas, United States Access TeleCare Full time

    We are looking for dedicated APP's to provide in-person Neurology services at CHRISTUS SPOHN Shoreline and South! Our APP's will be working alongside our Tele-Neurologists to include the boots on the ground team. Below are additional details, but this would be a great opportunity to join a dynamic Neurology team. Working alongside Tele-Neurologists during...


  • Texas, United States Access TeleCare Full time

    We are looking for dedicated APP's to provide in-person Neurology services at CHRISTUS SPOHN Shoreline and South! Our APP's will be working alongside our Tele-Neurologists to include the boots on the ground team. Below are additional details, but this would be a great opportunity to join a dynamic Neurology team. Location: Corpus Christi, TX Schedule:...

  • Dialysis Dietitian

    6 days ago


    Waco, Texas, 76701, McLennan County, TX, United States Fresenius Medical Care Full time

    POSITION FEATURES:* Paid Training* No Weekends or Holidays* Some TravelPURPOSE AND SCOPE:Provides nutritional services for the facility’s in-center and home patients as applicable in order to maximize the patient’s nutritional status and improve clinical outcomes. Functions as a member of the interdisciplinary healthcare team, supporting the FMCNA...


  • Huntsville, United States Main Street Medical Clinic Full time

    We are seeking someone for a Full Time Front Office Receptionist position for our practice. Applicant must be a strong self-starter and flexible, have experience with appointment scheduling, customer service, and collecting co-pays and deductibles. You will be the first person the patients will see therefore; great customer service is a MUST. You will also...

  • Coordinator III

    3 weeks ago


    Huntsville, United States Sam Houston State University Full time

    Ensures a comparable clerkship education for Sam Houston State University (SHSU) College of Osteopathic Medicine medical students to include site recruitment, outreach, and development, scheduling, clerkship process improvement, and management of oth Coordinator, Clinical, Clinic, Regional, Training, Healthcare


  • Huntsville, United States Office Depot Full time

    Primary Responsibilities : Responsibility in the Print function to ensure efficient operation while driving overall store sales. Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time. Effectively utilizes communication tools to request...

  • Coordinator III

    3 weeks ago


    Huntsville, United States Sam Houston State University Full time

    Ensures a comparable clerkship education for SHSU College of Osteopathic Medicine medical students to include site recruitment, outreach, and development, scheduling, clerkship process improvement, and management of other clinical education initiativ Coordinator, Clinical, Development, Clinic, Regional, Clerk, Healthcare


  • Huntsville, United States Fresenius Medical Care Full time

    Description Lend direction as well as a caring attitude. Bring a smile and your vital knowledge to everyone every day. Brighten prospects for patients and your career. Connect with your goals and change lives with Fresenius Medical Care North America. Here is your opportunity to make profound connections that make all the difference. As the global leader...


  • Laredo, Texas, 78040, Webb County, TX, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE: Ensure the provision of quality patient care to all hospitalized patients in the most efficient manner in accordance with company policy. Provides direct supervision and coordination of inpatient staff. Responsible for high volume monthly treatments. Utilizes the FMC mission, core values and customer service philosophy to ensure quality...

  • 100% Remote Neuro App

    1 month ago


    Texas, United States Access TeleCare Full time

    All of our APPs work 100% remote, no in-person coverage required or travel required. Access TeleCare is looking for Neurology Nurse Practitioners across the country to join our Tele APP Neurology team! Our Tele-Neurology service line is focused on partnering with hospitals to raise the level of neurologic acuity and increase quality of neurologic care at...


  • Huntsville, Alabama, United States Office Depot Full time

    At Office Depot Inc., the Service Advisor - Key Carrier (KC) is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings.The Service Advisor - Key Carrier will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our...