Business Operations Program Manager

3 weeks ago


Santa Clara California, United States ServiceNow Full time
Job Description

Team:

On the Customer Service & Support (CSS) Business Operations team, our mission is to run and grows the business with relentless focus on the customer, 360° alignment, and pride in service – unlocking time, energy, and resources to propel our organization to world-class status. It’s a big job, and we take it seriously. The Business Operations Manager will support the Chief of Staff and Business Operations team in Customer Service & Support to execute run the business and operational programs, streamline processes, and communicate with stakeholders across CSS.

What you get to do in this role:   

In this role you will be responsible for run the business activities and programs for Customer Service & Support. You must have excellent communication, presentation and writing skills, operational rigor, and attention to detail. You must have the enthusiasm to be a “culture champion” across the org, ensuring we are aligned to our organizational and company values and promoting the spirit of Customer Service & Support both internally and externally. The successful candidate is passionate about serving others and uncompromising in the delivery of high-quality results. 

Build relationships within CSS and cross-functionally to better understand how to serve and support our internal customers

Take operational programs and projects from approved concept through socialization, execution, and analysis

Manage internal and cross-functional high-priority initiatives and processes while remaining flexible and meeting tight deadlines

Identify problems others missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward

Develop detailed program/project execution plans, and manage all aspects of program management, managing scope, budget, and risk

Provide overall communication and work with all areas affected by the program/project including partners, business stakeholders, cross-functional teams, and vendors

Create status reporting to support project/program discussions at project team and executive team level



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