Reservations Sales Agent

4 weeks ago

Waimea Hawaii, United States Mauna Lani Full time
Job Description

The base salary range for this position is $20.00 - $21.00 hourly.

Every guest’s unique stay experience begins in a customized and authentic reservations experience.  At Mauna Lani Resort, our guests craft their vacations with the guidance of our knowledgeable and friendly reservations sales associates.  Our remote reservations sales associates are responsible for ensuring a superior guest first impression of our unique resorts by complying with Auberge Resorts Collection call quality standards while utilizing the reservations lead management system. The remote reservations sales associate will be responsible for exceptional communication skills and reservations accuracy.  In addition, the reservations sales associate will be responsible in supporting the revenue management strategies which includes, but are not limited to: Up-selling, promotions, outbound revenue generation and cross selling of amenities.

Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.

Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.

Maintaining complete knowledge of the resorts and other information including the following:All resort facilities/services offered and hours of operation

All accommodations, layout, décor, attributes and locations

All studio rates, special packages and promotions

All spa treatments and offerings, their benefits and costs

Daily stats, including availability

Entertainment/special events scheduled on property and in the area

Directions to the resort from airports and other major landmarks

General info, descriptions and directions for local services, restaurants, wineries and points of interests.

Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges; ensure follow-through and exceed guest expectations when possible.

Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.

Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resorts’ offerings.

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