Guest Experience Supervisor

3 weeks ago


Houston Texas, United States The Post Oak Hotel Full time
Overview:
Guest Experience Supervisor

The Post Oak Hotel is seeking a Guest Experience Supervisor to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

The Guest Experience Supervisor will be responsible for monitoring all areas and operations of the Club Lounge to ensure adherence to proper standards and compliance with Forbes Five-Star service requirements.

Responsibilities:
Greet guests and welcome them in a friendly manner; ensure knowledge of all hotel daily events

Manage service execution to ensure Five-Star level service

Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed

Resolves all guest problems and complaints

Display professional conduct, sound judgment, the highest level of professional integrity, and a strong work ethic

Understands hourly positions well enough to perform duties in employees' absence or during peak volume periods

Establishes and maintains open, collaborative relationships with colleagues

Maintain Club Lounge during peak times

Operate all aspects of the Club Lounge computer system, including software maintenance, report generation analysis and simple programming

Qualifications:
Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity

2-4 years of Rooms or Food & Beverage experience

Excellent computer and word processing skills preferred

Experience in catering, events or food and beverage a plus

Previous hotel experience, luxury or Forbes experience preferred

Ability to work flexible schedules, including nights, weekends and holidays is required

Physical demands: Ability to lift 50 pounds on a regular basis and prolonged extended periods of standing

 

 

What we offer you:

 

Multiple benefit plans to suit your needs

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work environment where diversity is valued

Generous employee discounts on dining, retail, amusements, and hotels

Community volunteer opportunities

Complimentary parking and colleague meal

 

 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

 



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