Front Desk/ Guest Experience Manager

2 weeks ago


Houston, United States Club Quarters Full time

Club Quarters Application- US

Front Desk / Guest Experience Manager

40 hours per week including all holidays and weekends
Must be able to work all shifts (AM, MID PM) including night Audit rotations

Specific Duties:

Provides optimal guest satisfaction by offering professional and efficient service
through guest interaction.

Responsible for all aspects of operating the Member Service Desk.

Handles guest requests in a timely manner.

Handles all phone calls to the Member Service Desk in a professional and courteous
manner.

Performs a Meet & Greet to all arriving guests with a warm and sincere welcome.

Communicates guest needs to appropriate departments to ensure guest satisfaction.

Interacts directly with guests on all Member Service Desk issues i.e. reservations,
billing inquiries, concierge duties, etc.

Handles and responds to all guest complaints received at the Member Services Desk, communicating to the Senior Guest Service Manager as needed.

Assists fellow Guest Service Manager's and works as a team to create a positive
environment for guests and staff.

Monitors arrangements for all V.I.P., Special Attention and Long Stay guests.

Makes appropriate decision as a Manager, analyze situations and react accordingly
when the hotel operation is affected.

Remains calm and authoritative in fire & safety issues.

Proficient in the use of Springer Miller Systems and other equipment including kiosks; able to analyze and resolve problems with PMS and/or interfaces in a timely
manner; knowledgeable of procedures related to the Member Service Desk
operation.

Provides Concierge Service for guests and remain knowledgeable and updated on local events, services etc.

Attends departmental meetings and/or events for the Member Service Desk and hotel as requested by the Senior Guest Service Manager.

Responsible for cash drawer of assigned amount and cash handling.

Supervises Guest Service Representatives duties for guest requests.

Balances Room Inventory for arrivals daily to maximize room revenue as per policy.

Responsible for appropriate revenue collection from all guests by ensuring they receive a bill for services provided, all credit cards on file are valid, credit is not
extended beyond the appropriate levels. etc.

Provides reservation services when required.
Perform any other Guest Service Manager duties as requested by the Senior Guest Service Manager or Hotel Manager.

Other details

  • Pay Type Hourly
  • Job Start Date Sunday, October 8, 2023


Apply Now
  • Front Desk Manager

    6 days ago


    Houston, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Manager

    4 weeks ago


    Houston, United States CoralTree Hospitality Group Full time

    Motivate, coach, counsel, and discipline all Front Office Staff. Create, train and sustain a culture of guest service excellence in all front office personnel. Assist in developing sustainable training for all front office personnel (including Valet Manager, Front Desk Manager, Office Manager, Front Desk, Hospitality, Operations

  • Front Desk Manager

    6 days ago


    Houston, United States Springhill Suites Hou DT Convention Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...


  • Houston, Texas, United States Red Roof Inns, Inc. Full time

    Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel...


  • Houston, United States Red Roof Inns, Inc. Full time

    Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel...

  • Front Desk Manager

    3 days ago


    Houston, United States Magnolia Houston Full time

    Overview: The Front Desk Manager is responsible for ensuring the operation of the Guest Services, Concierge, PBX, and Uniformed Services/Transportation in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue, occupancy, and following Marriott high...

  • Front Desk Agent

    2 weeks ago


    Houston, United States NoGigiddy Full time

    Front Desk Agent: Welcome Guests with Warmth and Efficiency About Us: We're not just another hotel; we're hosts of exceptional guest experiences. Our platform connects dedicated individuals like you to a variety of opportunities in the dynamic realm of front desk services. Whether you're an experienced front desk agent or someone...


  • Houston, United States Holiday Inn & Suites Conference Center Houston-Willowbrook Full time

    _**Must have minimum two years of full service Hotel Front Desk manager experience.**_ - **Must have Opera Experience**_ Functions as the strategic business leader of the property's Hotel Operations, areas of responsibility may include entire Front Desk Operation. Works with direct reports (e.g., department heads) to develop and implement departmental...


  • Houston, United States Aimbridge Hospitality Full time

    The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout thei Assistant Manager, Front Desk, Manager, Hospitality, Accounting, Reservations


  • Houston, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to...


  • Houston, United States Days Inn & Suites West Energy Corridor Full time

    We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for...


  • Houston, United States Dalwadi Hospitality Management Full time

    **Dalwadi Hospitality Management - Immediate Front Desk Associate Needed** Are you passionate about providing exceptional guest experiences and ensuring customer satisfaction? Do you thrive in a fast-paced environment where attention to detail and good communication skills are valued? Dalwadi Hospitality Management, a leading hotel management company based...


  • Houston, United States Days Inn & Suites West Energy Corridor Full time

    Description We're in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You'll be the face of the operation and the first person guests see when they come through the doors. You'll be responsible for supervising staff, interacting with guests, and ensuring our high standards...


  • Houston, United States Days Inn & Suites West Energy Corridor Full time

    Job DescriptionJob DescriptionWe’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and...

  • Front Desk Supervisor

    12 hours ago


    Houston, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job DescriptionJob DescriptionJob DescriptionJob Title: Front Desk SupervisorResponsible for supervising the activities at the hotel front desk, while providing quality guest service, including but not limited to checking in/out of hotel guests; guest requests, mail/message service, hotel reservations, concierge services, and promotion of in-house...

  • Front Desk Agent

    7 days ago


    Houston, United States HomeTowne Studios & Suites by Red Roof Full time

    **We are seeking a Front Desk Agent to join our Team with a starting Wage up to $13.00 - $14.00 per hour!** When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be...


  • Houston, United States Dalwadi Hospitality Management Full time

    Dalwadi Hospitality Management - Immediate Front Desk Associate NeededAre you passionate about providing exceptional guest experiences and ensuring customer satisfaction? Do you thrive in a fast-paced environment where attention to detail and good communication skills are valued?Dalwadi Hospitality Management, a leading hotel management company based in...

  • Front Desk Associate

    1 month ago


    Houston, United States Dalwadi Hospitality Management Full time

    MUST BE BI-LINGUAL, ENGLISH/SPANISHDalwadi Hospitality Management - Immediate Front Desk Associate NeededAre you passionate about providing exceptional guest experiences and ensuring customer satisfaction? Do you thrive in a fast-paced environment where attention to detail and good communication skills are valued?Dalwadi Hospitality Management, a leading...


  • Houston, United States Globaltex Fine Linens Full time

    We are looking for a Front Desk Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Front Desk Receptionist, you will be the first point of contact for our company. Your duties will include offering administrative support across the organization, welcoming guests, and greet people who...

  • Front Desk Agent

    6 days ago


    Houston, United States HomeTowne Studios Houston - Northwest Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $13.00 - $14.00 per hour!When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the...