Principal Content Designer, Trust
1 month ago
We’re looking for a Principal Content Designer to join our Trust team. The role reports into the content design team, and will be focused on account and access architecture, design, and usability.
We believe good content is crucial for Cash App—clear and approachable language helps people understand what’s going on with their money and feel empowered to take on everything from taxes to identity management. Within the Trust space, you’ll be charged with breaking down complex systems, negotiating nuanced constraints, and working closely with our regulatory and product partners to craft simple, straightforward experiences for our customers. As a principal-level designer, you’ll also help serve a critical leadership function within the content design team—elevating peers by reviewing work, mentoring, and coaching across disciplines.
As a Principal Content Designer on Trust, you’ll:
Work alongside other content designers, product designers, researchers, product managers, analysts, and engineers to understand customer needs, define requirements, drive alignment, and align on business goals
Develop a UX and content strategy point of view and craft clear and compelling narratives to storytell proposed solutions and influence the product development process from ideation to launch
Find intuitive and elegant content solutions, crafting experiences that resonates with our growing audience and provides measurable value to the business
Work with legal and compliance partners to assess risk and break down highly complex information, turning insider jargon into content that is approachable for anyone
Seek feedback on your work, build consensus among your team, and bring stakeholders along with your recommendations
Get to know the Cash App brand and work with content designers and copywriters to keep refining our voice and building out our style guide
Set a high bar for writing quality and lead efforts to evangelize and update our style guide
Be responsible for scope beyond UX experiences—you’ll help craft organization- and company-wide strategies and approaches that bring Cash App closer to achieving its mission
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