Senior Client Account Executive

4 weeks ago


Franklin Tennessee, United States Epsilon Full time
Job Description

The Senior Account Executive (Sr. AE) works with the Account Team to manage high-level projects for our direct mail and digital business. In this role, the Sr. AE is responsible for proper and timely execution of all assigned work.

A successful candidate will:

Serve as the primary client service representative with overall responsibility for the excellence of deliverables to the client

Maintain key account plans for automotive accounts and be responsible for ensuring that projects are executed in accordance with the client’s expectations and high standards of the agency.

Develop and maintain thorough understanding of the clients’ end use markets and their important customers.

Think strategically and explore the business needs of dealer and corporate clients in order to develop and execute profitable marketing campaigns.

Provide direction to the internal teams, coordinate assignments, monitor progress, and conceptualize new promotional ideas with your colleagues.

Implement and manage the effective delivery of key customer programs for direct mail and e-mail including: communication strategies, associate training, program execution, and billing.

Manage and delegate business to ensure we meet or exceed sales targets.

Establish and build strong working relationships with business leaders and team members to ensure the successful delivery of services.

Investigate, track and resolve client concerns; identify trends and implement solutions.

Assist the Outside Sales Managers in growing our core business within our existing client base.

Ensure optimal client feedback to Account Leaders, Sales Management or other departments with regard to: project requirements, enhancements, and success.

Coordinate the account strategies and actions of all business units for our key accounts.

Help manage the overall client satisfaction and profitability of assigned accounts.

Build and maintain program budgets

Execute billing and accounting procedures for assigned projects

Manage rapid-turnaround projects (7-10 business days)

Requirements:

Direct mail marketing or similar experience required

College Degree Required

Ability to work autonomously and in a fast-paced environment

PC proficient, including familiarity with the Microsoft Office Suite specifically proficient in Excel and PowerPoint

Excellent written, verbal and interpersonal communication skills

Attention to detail, follow-through and ability to multi-task

Ability to solve practical problems, applying analytical reasoning

Ability to work well under pressure

Digital Marketing experience a plus

Automotive Marketing experience a plus



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